Summary
Overview
Work History
Education
Skills
Timeline
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Eric Louis Gutierrez

San Antonio,TX

Summary

To advance a career within the San Antonio Police Department, utilizing the skills honed as a Call Taker and transitioning role to Police Expediter. I'm interested in joining a diverse team of Expediters to serve the Citizens of San Antonio with excellence, respect, dignity, sensitivity, and trust.

Overview

7
7
years of professional experience

Work History

Police Communications Call Taker

San Antonio Police Department
01.2023 - Current
  • Answer 911 emergency calls for Police/Fire/EMS
  • Determine nature of emergency, enter necessary information using CAD, and route data to dispatchers.
  • Route emergency calls to proper governmental agencies.
  • Assist Police Officers in obtaining services
  • Determine classification of service requests and jurisdiction.
  • Maintain composure to be calm and effective.
  • Monitored multiple computer screens simultaneously.
  • Perform related duties and fulfill responsibilities as required.

Volunteer

Jeanie Lee Cupit Law
02.2018 - Current
  • Assist with preparation of civil and criminal trial cases.
  • Perform records research.
  • Organize and tracked case files.
  • Verify legal forms and documents for accuracy.
  • Cross-check and validate information.
  • Prepare correspondence.
  • Assist with trial witness lists, exhibits, and binders.

Owner

FineStar Credit LLC
04.2020 - Current
  • Provide credit review consultations. Compile professionally designed dispute, challenge letters, and statements.
  • Maintain Credit Services Organization database of customers.
  • Follow-up with clients after challenges are sent to Creditors, Credit Bureaus, or Debt Collectors.
  • Provide long-term credit and financial goals.

Rehabilitation Operations Specialist

University Health System
06.2017 - 01.2023
  • Registration processes are performed for various types of patients at assigned outpatient clinics.
  • Patient demographics are accurately obtained with patients.
  • Patient records are updated by direct data input.
  • Insurance information is obtained and verified for benefits.
  • Pre-registration process is performed to verify demographics, insurance, and authorization before patient’s appointment.
  • Physician referrals are efficiently reviewed, interpreted, and triaged to ensure accuracy, appropriateness, and completeness.
  • Daily work queues are utilized to process referrals and monitor workflow.
  • Patient benefits are verified from available tools to assist with patient care management.
  • Patient appointments are scheduled per specific area using strict scheduling guidelines.
  • Efficiency is demonstrated within clinic and call center scheduling process to best meet patient needs and improve department access.
  • Correspondence is prepared and processed as needed.
  • Competence is demonstrated in performing all assigned responsibilities that meet or exceed University Health standards.

Education

High School Diploma -

San Antonio Christian Schools
San Antonio, TX
05.1995

Skills

Public Communication

Bilingual in English and Spanish

Proven ability to initiate and maintain excellent relations with co-workers, attorneys, and the general public

Excellent verbal and written communication skills

Twenty-six years plus of professionally oriented Public Customer Service

Organizational Ability

Detail-oriented and possess a proven ability to multi-task effectively

Ability to read and interpret simple to complex oral and written instructions

Excellent ability to make administrative, procedural decisions, and sound judgments

Technical Skills

Knowledgeable in areas of Office Administration, Court Procedures, and Legal Terminology

-Expert knowledge of the mapping of the City of San Antonio and surrounding areas

Competent in preparation, composition, and assembly of sensitive details and content

Ability to Type 40 words per minute and Data Entry of 18,650 keystrokes per hour

Ability to operate VESTA 9-1-1, CentralSquare CAD, Rapid SOS, Multi-line phone systems, and other administrative systems

Timeline

Police Communications Call Taker

San Antonio Police Department
01.2023 - Current

Owner

FineStar Credit LLC
04.2020 - Current

Volunteer

Jeanie Lee Cupit Law
02.2018 - Current

Rehabilitation Operations Specialist

University Health System
06.2017 - 01.2023

High School Diploma -

San Antonio Christian Schools

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Eric Louis Gutierrez