Summary
Overview
Work History
Education
Skills
Timeline
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Eric Hahn

ARLINGTON,VA

Summary

Experienced Software Tester with hands-on background in testing various development projects. Successful at testing based on customer requirements to produce on-target deliverables. Demonstrated expertise in leading-edge software development and testing methods.

Overview

16
16
years of professional experience

Work History

Senior Software Tester

TEKsystems
11.2022 - 03.2024
  • · Responsible for functional, Integration, Regression, and User Acceptance testing of ServiceNow CRM applications and components for DHS personnel.
  • Utilizes JIRA and JIRA Confluence to review User Stories, Test Cases, Defects.
  • Optimized test cases to maximize success of manual software testing.
  • Coordinated User Acceptance testing with stakeholders.
  • Worked closely with different departments to develop innovative solutions to functionality issues.
  • Coordinated work with various teams to solve problems and improve efficiency for software testing.
  • Excellent verbal and written communication skills including presentation skills
  • Experienced and fully engaged in all the stages of Software Development Life Cycle (SDLC) which includes gathering and analyzing business requirements, functional/technical specifications, and testing.
  • Performed Front end and Backend testing of all the Modules using Manual Testing techniques.
  • Participated in functional and Regression testing on QA and Staging environments

Senior Software Tester

American Airlines
12.2016 - 09.2022


  • Test lead responsible for UI, API, Integration, Regression, and User Acceptance testing for two Critical fleet maintenance applications
  • Directed teams completing regression tests to support successful product development stages.
  • Documented integration issues and vulnerabilities and outlined improvement recommendations.
  • Effectively communicated testing results and recommendations to stakeholders throughout all phases of the software development lifecycle.
  • Managed test planning and execution, ensuring comprehensive coverage of functional requirements.
  • Enhanced software quality by conducting thorough testing and identifying critical defects.
  • Project stack utilized MS Azure DevOps
  • Participated in deployments using Azure CI/CD pipeline
  • Mentored junior software testers, contributing to their professional growth and skill development.
  • Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.

Senior Test Consultant (American Airlines)

PDS Technical Services
06.2016 - 12.2016



  • Served as a Subject Matter Expert (SME) and consultant to American Airlines in functional, integration, regression, and UAT testing methodologies
  • Produced detailed test reports that clearly communicated results to project teams, enabling informed decision-making throughout the development lifecycle.
  • Created and validated test data. Managed requirements, user stories, and defects. Collaborated cross-functionally in backlog grooming and estimation sessions
  • Spearheaded efforts to automate end-to-end manual test cases using Cypress. Meet with developers weekly to review manual test cases as candidates for automation
  • Worked in an Agile Scrum framework
  • Selected to become a full-time internal employee for American Airlines

Senior Test Consultant (Nationwide)

Solu Technology Partners
10.2014 - 04.2016


  • Oversaw the functional, integration, and regression testing efforts of web applications cross WebSphere and Java-hosted platforms.
  • Enhanced software quality by designing and implementing comprehensive test strategies.
  • Test execution for Guidewires InsuranceNow platform (Guidewire)
  • Worked with Developers, Product Owners and BA’s in conducting testing to ensure quality of new software releases.
  • Excellent verbal and written communication skills including presentation skills
  • Evaluated user stories across sprints and release cycles. Oversees the development and administration of application test suites.
  • Worked in an Agile Kanban project framework
  • Team utilized HP ALM for Requirements management, Test Plan/Execution and Defect resolution

Senior Test Engineer (HHS)

Silosmashers
09.2008 - 10.2013
  • Responsible for functional, Integration, Regression, and User Acceptance testing of the Grantg.gov website housed within The Dept of Health and Human Services.
  • Executed system, functional, and integration testing strategies across various Grants.gov, Liferay Portalcomponents
  • Gathered, documented, and analyzed requirements utilizing the PVCS Tracker and JIRA.
  • Cultivated and managed relationships with customers, system integrators, IV&V, as well as Grants.gov stakeholders.
  • · Slashed the number of defects while increasing customer satisfaction ratings through the identification, categorizing, and prioritization of defects
  • Worked in an Agile Scrum framework

Education

Software Development

Computer Learning Center
Springfield, VA
11.1990

Skills

  • Manual Testing
  • Functional Testing
  • Regression Testing
  • User Acceptance Testing
  • Test case design
  • Manual Testing
  • Functional Testing
  • Test Management Tools
  • JIRA Confluence
  • ALM
  • Agile Scrum
  • SAFe Agile
  • Kanban
  • Requirements gathering
  • Software development life cycle
  • Expert Communication

Timeline

Senior Software Tester

TEKsystems
11.2022 - 03.2024

Senior Software Tester

American Airlines
12.2016 - 09.2022

Senior Test Consultant (American Airlines)

PDS Technical Services
06.2016 - 12.2016

Senior Test Consultant (Nationwide)

Solu Technology Partners
10.2014 - 04.2016

Senior Test Engineer (HHS)

Silosmashers
09.2008 - 10.2013

Software Development

Computer Learning Center

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Eric Hahn