ERIC HALBACH-MERZ
Asheville,US
Summary
Skilled Server with over 15 years of history at esteemed Charleston restaurants including Hall's Chophouse and S.N.O.B., adept in wine knowledge and guest engagement. Proven track record in fostering positive experiences through exceptional service and teamwork, ensuring synergy and 100% customer satisfaction. Excel in multi-tasking and sales expertise, consistently contributing to superior dining atmospheres and experiences.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Server
The Dining Room at the Inn on Biltmore Estate
07.2024 - 12.2024
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- As one of only three Forbes 4 Star restaurants in North Carolina, I maintained and exceeded the Forbes service standards on a daily basis.
Server
Sorelle
03.2023 - 07.2024
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Greeted and accommodated guests, building positive experience from first interaction
- Studied and implemented the MINA Group's Hospitality philosophy
Server
Poogan's Porch
01.2022 - 03.2023
- Aided everyone on the team in creating the conditions for exceptional service in a casual fine dining setting
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
Slightly North of Broad
08.2021 - 01.2022
- Worked closely with management and colleagues to ensure 100% customer satisfaction
- Provided Prompt, courteous, and knowledgeable service to all guests
Server
Halls Chophouse
02.2021 - 08.2021
- Trained and studied all aspects of the Forbes standards of service
- Efficiently and professionally met and exceeded our guests expectations on a daily basis
Server
Savi Cucina and Wine Bar
08.2020 - 02.2021
- Obtained extensive wine knowledge, especially in regards to Italian varietals
- Aided the owners, management and co-workers in building up a great new restaurant
General Manager
Eli's Table
02.2020 - 08.2020
- Worked extensively updating and improving the restaurant during the Covid-19 shutdown
- Hired, trained, and fully staffed all positions for 3 shifts everyday
- Streamlined aspects of service and the menu to achieve more efficiency from all staff
Head Server
Stars Rooftop and Grillroom
04.2015 - 02.2020
- Trained new staff on restaurant policies, procedures, safety protocols, and POS system operations
- Exhibited excellent communication skills to effectively manage a team of servers in a fast-paced environment
- Developed and implemented strategies for increasing sales, profitability, and customer satisfaction
General Manager
Crust
06.2014 - 04.2015
- Built and maintained relationships with vendors and suppliers
- Created elevated wine and bar program
- Ran all day to day operations; including, ordering, inventory, hiring, training, invoicing, and scheduling
Education
Bachelor of Arts (B.A.) - History and Political Science
Clemson University
Clemson, SC06.1997
Skills
- Guest Engagement
- Wine knowledge and service
- Multi-tasking
- Ability to create synergy with colleagues
- Time Management
- Sales expertise
- Strong work ethic
Certification
TIPS certified
Timeline
Server
The Dining Room at the Inn on Biltmore Estate
07.2024 - 12.2024
Server
Sorelle
03.2023 - 07.2024
Server
Poogan's Porch
01.2022 - 03.2023
Server
Slightly North of Broad
08.2021 - 01.2022
Server
Halls Chophouse
02.2021 - 08.2021
Server
Savi Cucina and Wine Bar
08.2020 - 02.2021
General Manager
Eli's Table
02.2020 - 08.2020
Head Server
Stars Rooftop and Grillroom
04.2015 - 02.2020
General Manager
Crust
06.2014 - 04.2015
TIPS certified
Bachelor of Arts (B.A.) - History and Political Science
Clemson University
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