Eric Hall
Spring,TX
Summary
Competent Telecommunications Technician able to install voice, data, and video. Well-organized and resourceful with superior work ethic. Bringing 27 years of related experience and looking for challenging new role.
Overview
27
27
years of professional experience
1
1
Certificate
Work History
SrTech
Avaya Inc.
Durham, NC
05.1995 - Current
- Installed and configured new devices and system components.
- Responded to service requests during and after business hours.
- Coordinated installation of all new users and relocations of existing users.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
- Consistently met deadlines and requirements for all production work orders.
- Learned new skills and applied to daily tasks to improve efficiency and productivity
- Worked with customers to understand needs and provide excellent service
Education
CCNA Certificate -
Lone Star College
Tomball, TX06.2017
Associate of Science - Computer Electronics
Texas State Technical College
Amarillo, TX05.1995
High School Diploma -
Canyon High School
Canyon, TX06.1991
Skills
- Installing devices
- Configuring equipment
- Educating customers
- Repairing systems
- Troubleshooting problems
- System backups
- Excellent diagnostic skills
- Excellent problem-solving abilities
- System upgrades
- Excellent communication skills
Certification
- Top Secret Security Clearance
- VMware certification
- Microsoft Certified Professional (MCP)
- Cisco Certified Network Associate Routing and Switching (CCNA)
- Comptia A+
- Comptia Net+
- Comptia Linux+
- Comptia Cloud+
- Security +
- Sip School Certified Associate (SSCA)
Timeline
SrTech
Avaya Inc.
05.1995 - Current
CCNA Certificate -
Lone Star College
Associate of Science - Computer Electronics
Texas State Technical College
High School Diploma -
Canyon High School
Similar Profiles
Ahmed HasaninAhmed Hasanin
Senior Software Developer at Avaya Inc.Senior Software Developer at Avaya Inc.
TUSHAR KUMARTUSHAR KUMAR
Application Manager at Avaya Inc.Application Manager at Avaya Inc.
Amit SirohiAmit Sirohi
Managing Director, ASEAN at Avaya Singapore Pte LtdManaging Director, ASEAN at Avaya Singapore Pte Ltd