Eric Hamilton
Houston,TX
Summary
Patient-focused Nursing Attendant with solid nursing abilities and significant background in clinical environments. Effective in multitasking and maintaining accuracy in recordkeeping while working under pressure. Trained in collecting vitals, infectious disease control, and patient support.
Overview
10
10
years of professional experience
Work History
Nursing Attendant
Harris Health System - Ben Taub Hospital OR
11.2021 - Current
- Support Patient transportation Supply restocking
- Room cleaning Infection control Vital signs monitoring
- Patient care Mobility support, Protected patients and facility from liability by upholding strict standards of safety and patient privacy
- Prevented cross-contamination between patients through effective use of infection prevention and control strategies
- Performed skilled bedside care and assisted individuals with personal hygiene needs
- Delivered samples between laboratories and patient floors with accuracy and efficiency
- Helped surgical staff with patient positioning and transportation
- Kept efficient flow of patients, quickly handling cleaning, stocking, and room reset tasks
- Kept patients' rooms neat and orderly with regular cleaning and supply restocking
- Protected patients from direct harm or infection risks, practicing universal precautions
- Safeguarded patient data and privacy, following stringent adherence to HIPAA requirements
- Helped patients with mobility needs, hoisting from beds and gurneys or transporting for scans or procedures.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Identified and reported unsafe situations to maintain adherence to safety protocols.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Technical Support Technician
Asurion
10.2020 - 05.2021
- Educated customers on simple methods to solve common software and hardware issues
- Traveled to customer locations to repair network hardware and mobile devices, including firewalls and tablet computers
- Addressed and resolved routine user issues
- Performed troubleshooting and diagnosis for issues related to software and peripheral equipment
- Answered user inquiries regarding computer software or hardware operation to resolve problems
- Maintained detailed records of daily support activities and resolutions.
- Walked individuals through basic troubleshooting tasks.
Wireless Sales Expert
Cellular, Verizon
09.2019 - 05.2020
- Discussed pricing and data plans to help customers choose services that best suit needs
- Monitored product inventory and communicated with other locations to locate hard-to-find products
- Used POS systems to ring up customer sales and digitally remove purchased products from inventory
- Transferred data and images from customer cellphones to newly purchased cell phones
- Greeted customers and started conversations to assess needs and build rapport
- Explained billing, insurance, and wireless phone operation to familiarize customers with new purchases and processes
- Troubleshot basic problems with cell phones for established customers
- Advised customers on plans best-fitting personal budgets and needs
- Demonstrated cellphone features and assisted with product comparisons
- Overcame customer objections using powerful product demonstrations
- Kept store shelves, racks and bins presentable with frequent resets
- Maintained customer satisfaction, quickly resolving issues and offering expert assistance.
Medical Dispatcher
Corridor Mobile Medical Services
12.2017 - 07.2019
- Coordinated, monitored, and assisted with operations via telephone and radio
- Recorded and maintained radio transmissions and telephone calls
- Fielded non-emergency calls, relaying information to correct departments and personnel
- Maintained consistent communication with Mobile Technicians regarding scheduling and exams
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Patient Care Coordinator
Corridor Mobile Medical Services
08.2017 - 07.2019
- Documented patient visits by faxing initial evaluations, discharge summaries, and notes to appropriate physician
- Received incoming calls and triaged phone requests
- Coordinated communication between patients, family members, and medical staff
- Taught patients how to use home health equipment
- Supported patient service needs by coordinating efficient referrals for additional resources.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Answered incoming calls, scheduled appointments and filed medical records.
- Trained new staff on filing, phone etiquette and other office duties.
Aerospace Medical Technician
United States Air Force
11.2013 - 03.2016
- Accessed and guarded confidential and sensitive information and modeled ongoing discretion in managing secure medical data
- Performed initial assessment and first aid management of patient illness or injury
- Updated and maintained knowledge of treatment protocols and methods in constantly changing environment
- Adapted to high volume and high-stress areas
- Led, guided, and assisted in training of lower-level medical technicians
- Completed and transferred patient care information and records and coordinated patient care from admission to discharge
- Assisted clinicians with in-office procedures
- Oversaw patient check-in by pulling charts, verifying data, and organizing paperwork
- Kept equipment ready for use through scheduled cleaning and sterilization
- Documented information required for patients' specimens and tests completed
- Supported medical staff by answering phones and preparing supply orders
- Completed intakes, measuring vital signs and documenting symptoms.
- Administered CPR, oxygen and other life-saving medical treatments.
Education
Community College of the Air Force
No Degree - General Studies
San Jacinto College District
Pasadena, TX05.2024
Skills
- Patient Safety Management
- Supply Restocking
- Patient Health Information Privacy
- Bed Making and Linen Changes
- Emotional Intelligence
- Nursing Assistance
- Room Cleaning and Restocking
- Infection Control Procedures
- Patient Transportation
Timeline
Nursing Attendant
Harris Health System - Ben Taub Hospital OR
11.2021 - Current
Technical Support Technician
Asurion
10.2020 - 05.2021
Wireless Sales Expert
Cellular, Verizon
09.2019 - 05.2020
Medical Dispatcher
Corridor Mobile Medical Services
12.2017 - 07.2019
Patient Care Coordinator
Corridor Mobile Medical Services
08.2017 - 07.2019
Aerospace Medical Technician
United States Air Force
11.2013 - 03.2016
Community College of the Air Force
No Degree - General Studies
San Jacinto College District
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