Eric Hamilton
New York,NY
Summary
Encouraging Team Member and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Bell Attendant
Loews Regency New York
2024.06 - Current
- Collaborated with front desk staff to ensure seamless communication regarding guest needs and preferences.
- Provided exceptional customer service, addressing guest inquiries, concerns, and requests professionally.
- Escorted over 150guests daily to and from rooms and assisted with baggage.
Bell/Doorman
1 Hotel Brooklyn Bridge
2021.08 - 2024.01
- Acknowledged and greeted building residents and guests with courtesy and urgency by opening doors and offering assistance.
- Escorted guests into property and introduced to front desk or concierge personnel to maintain continuity of service.
- Relieved guests of luggage and assisted with luggage delivery and provided thorough introduction of rooms.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Line Cook
The Osprey
2018.06 - 2021.08
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
- Monitored line processes to maintain consistency in quality, quantity and presentation.
Barista/Shift Leader
Pret-A-Manger
2016.01 - 2017.08
- Completed over successful daily cash audits to correctly balance drawers at end of each shift.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Intern Stock Broker
Forte Capital Group
2015.03 - 2015.06
- Assisted clients in making beneficial and strategic decisions regarding investments, low-cash financing and sourcing overseas partners.
- Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
- Analyzed problems and worked with teams to develop solutions.
Shift Manager
Taco Bell
2014.01 - 2014.08
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Exercised composure under pressure and in escalated customer service scenarios.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Education
Full Time With Guest Contact -
Big Apple Stars Awards
2022
Executive Education Certificate - Hospitality And Tourism Management
Florida Atlantic University
Boca Raton, FL06.2020
Associate of Science - Business Administration And Management
LaGuardia Community College of The City University of New York
Long Island City, NY09.2015
High School Diploma -
Central Park East High School
New York, NY06.2013
Skills
- Collaboration and Teamwork
- Team Leadership
- Quality Assurance
- Customer Service
- Delegation and Task Management
- Critical Thinking
- Anticipating Problems
- Relationship Building
- Planning and Coordination
Timeline
Bell Attendant
Loews Regency New York
2024.06 - Current
Bell/Doorman
1 Hotel Brooklyn Bridge
2021.08 - 2024.01
Line Cook
The Osprey
2018.06 - 2021.08
Barista/Shift Leader
Pret-A-Manger
2016.01 - 2017.08
Intern Stock Broker
Forte Capital Group
2015.03 - 2015.06
Shift Manager
Taco Bell
2014.01 - 2014.08
Full Time With Guest Contact -
Big Apple Stars Awards
Executive Education Certificate - Hospitality And Tourism Management
Florida Atlantic University
Associate of Science - Business Administration And Management
LaGuardia Community College of The City University of New York
High School Diploma -
Central Park East High School
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