Eric Hammond

Premium Services INC

01.2008 - Current

Developed and managed relationships with vendors to establish cost-effective products and services.
Built rapport with prospective clients through effective networking events, conferences, and industry gatherings.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Met existing customers to review current services and expand sales opportunities.
Managed portfolios of key accounts, ensuring consistent revenue generation and account retention.
Contributed to event marketing, sales, and brand promotion.
Monitored customer feedback and generated reports to identify areas of improvement.
Boosted customer satisfaction through timely resolution of issues and proactive communication.
Created and maintained databases to track customer discussions and preferences for accurate, updated records.
Communicated regularly with clients to understand needs, evaluate current product use, and cross-sell new products.
Identified opportunities for process improvements, resulting in increased efficiency and cost savings.
Negotiated prices, terms of sales, and service agreements.
Attended monthly sales meetings and quarterly sales training.
Met with customers to discuss and ascertain needs, tailor solutions, and close deals.
Recorded accurate and efficient records in the customer database.
Managed approximately 30 incoming calls, emails, and faxes per day from customers.
Negotiated prices, terms of sales and service agreements.