Eric Hammond
West Jordan,UT
Summary
Professional shift supervisor with strong leadership skills and focus on team collaboration. Skilled in managing daily operations, resolving conflicts, and ensuring high performance standards. Known for adaptability and delivering results in fast-paced environments. Strong organizational abilities and effective communication, fostering productive and positive workplace.
Overview
1
1
Language
5
5
years of professional experience
Work History
Premium Technical Support Specialist
JobNimbus
Lehi, UT
09.2025 - Current
- Resolved 100+ tickets/week in HubSpot covering account configuration, integration setup, billing, and product troubleshooting.
- Supported Strategic and Enterprise customers by phone, email, and chat, consistently beating a 2-hour SLA on first response and resolving most cases same-day.
- Diagnosed and optimized customer API automations across Zapier, Postman, and partner integrations, maintaining a 92%+ CSAT while training users to self-serve on common failure modes.
- Became the team's go-to for Integrations & Reporting, fielding questions from teammates on undocumented troubleshooting and walking newer reps through their first cases.
Shift Lead
Mo Bettah's
West Jordan, UT
01.2025 - Current
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Helped store management meet standards of service and quality in daily operations.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Team Leader
Chick-fil-A
Riverton, UT
11.2023 - 12.2024
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Team Lead
Chick-fil-A
West Jordan, UT
06.2021 - 09.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Education
High School Diploma -
Copper Hills High School
06-2023
No Degree - Computer Programming
Jordan Academy For Technology & Careers
West Jordan, UT06-2023
Associate of Applied Science - Information Technology
BYU-Pathway
Salt Lake City, UT06-2026
Bachelor of Science - Information Technology
BYU-Pathway
Salt Lake City, UT07-2027
Skills
- Technical troubleshooting
- Customer service focus
- Problem-Solving
- Workflow optimization
- Attention to Detail
- Performance Improvement
- Teamwork and Collaboration
- Conflict resolution
- Safety protocols
- Staff Training
Languages
Spanish
Limited Working
Timeline
Premium Technical Support Specialist
JobNimbus
09.2025 - Current
Shift Lead
Mo Bettah's
01.2025 - Current
Team Leader
Chick-fil-A
11.2023 - 12.2024
Team Lead
Chick-fil-A
06.2021 - 09.2023
No Degree - Computer Programming
Jordan Academy For Technology & Careers
High School Diploma -
Copper Hills High School
Associate of Applied Science - Information Technology
BYU-Pathway
Bachelor of Science - Information Technology
BYU-Pathway