Summary
Overview
Work History
Education
Skills
Volunteer
Timeline
Generic

Eric Haney

Whiteland,IN

Summary

Driven and empathetic professional with a proven track record in claims investigation and enhancing customer satisfaction. At GEICO, excelled in determining insurance coverage and resolving disputes, showcasing exceptional customer service skills. Demonstrated leadership as Operations Coordinator at Indianapolis Star, leading projects to completion and negotiating contracts, underlining strong negotiation and problem-solving abilities.

Overview

19
19
years of professional experience

Work History

Claims Adjuster

GEICO
01.2014 - 02.2025
  • Examined claims forms and other records to determine insurance coverage
  • Answered customer questions regarding deductibles
  • Determined whether or not to afford, deny, or disclaim coverage
  • Reviewed police reports, medical treatment records and physical property damage to determine extent of liability

Operations Coordinator/Assistant Manager

Indianapolis Star
07.2006 - 01.2014
  • Led successful projects from conception to completion, achieving objectives on time
  • Coordinated logistics activities which included transportation arrangements and warehousing solutions.
  • Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support
  • Provided direction and guidance to internal teams in order to achieve targets
  • Negotiated contracts with contractors, securing competitive pricing services
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
  • Assisted in recruiting, hiring and training of team members
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits

Education

Bachelor of Science - Radio And Television Broadcasting

Indiana State University
Terre Haute, IN
12-2003

Skills

  • Highly motivated
  • Empathy and patience
  • Claims investigation
  • Customer service

Volunteer

Assistant coach for the Mittfits softball team (ages 13-18) responsible for setting line ups and running drills

Timeline

Claims Adjuster

GEICO
01.2014 - 02.2025

Operations Coordinator/Assistant Manager

Indianapolis Star
07.2006 - 01.2014

Bachelor of Science - Radio And Television Broadcasting

Indiana State University

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Eric Haney