Summary
Overview
Work History
Education
Skills
Software
Timeline
BusinessAnalyst

Eric Hanson

St. Louis Park,MN

Summary

Dynamic Business Analyst with over 10 years of IT experience, excelling in requirements analysis and writing, technical documentation, and collaborative production support issue resolution. Proven track record in meeting project delivery timelines in both agile and waterfall methodologies. Strong communicator skilled in translating business needs into actionable IT solutions, driving continuous improvement and innovation.

Overview

17
17
years of professional experience

Work History

Business Analyst

Illumifin
04.2018 - 09.2025
  • Experienced in waterfall, agile, and hybrid development environments.
  • Collaborated with a team of 12 to 15 other business analysts on process improvement efforts including refreshing and organizing knowledge bases, helping to foster cross-functionality across departments, building discipline-specific requirements templates, creating quarterly release documents, and training new business analysts.
  • Collaborated on departmental estimates for new project intake.
  • Participated in cross-departmental release management meetings.
  • Led internal and client requirements gathering and review meetings to define business need, write clear and concise requirements and user stories, and work with developers and quality assurance testers to drive projects to completion.
  • Developed comprehensive documentation for project scope and requirements, ensuring clarity and consistency across projects.
  • Actively participated in and helped guide morning status meetings to discuss the previous day's accomplishments, the current day's objectives, and troubleshoot issues and blockers.
  • Proactively reached out to stakeholders to communicate and solve project issues.
  • Implemented best-practice methodologies that improved overall project delivery timelines while maintaining quality standards.
  • Analyzed data to identify root causes of problems and recommend corrective actions.
  • Provided technical support for business users.
  • Generated ad-hoc reports to evaluate specific business requirements and provide background knowledge.
  • Analyzed business requirements to enhance operational efficiency and streamline processes.

Technical Writer

LTCG
04.2008 - 03.2018
  • Developed comprehensive documentation for software applications and systems to enhance user understanding, including user guides/job aides, standard operating procedure guides, and online libraries.
  • Collaborated with business/operations users and I.T. specialists to produce manuals and guides using Word, Adobe RoboHelp, Madcap Flare, and ServiceNow software.
  • Conducted reviews of technical documents, ensuring accuracy and clarity before publication.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Managed version control and timely updates of documents through effective project tracking and organization skills.
  • Conducted thorough document reviews to identify inaccuracies, inconsistencies, or areas needing clarification.
  • Maintained consistency across company documents by adhering to established style guidelines and templates.
  • Coordinated with subject matter experts to ensure the accuracy of technical content in documentation projects.
  • Enhanced user experience by simplifying complex technical concepts into easy-to-understand documentation.
  • Conducted regular reviews of existing documentation to keep it up-to-date and relevant.
  • Translated technical specifications into user-friendly guides, facilitating easier product adoption.
  • Collaborated with software developers to gain deep understanding of product features for accurate documentation.
  • Reviewed and edited technical documents for clarity, grammar, and accuracy before publication.
  • Maintained comprehensive glossary of technical terms to ensure consistency across all documents.
  • Integrated screenshots and diagrams into help articles, making complex processes easier to understand.
  • Proofread copy written by colleagues to correct spelling, punctuation, and grammar.
  • Worked closely with software engineers, product managers and other departments to determine accuracy and completeness of technical documentation.
  • Edited and proofread technical documents for accuracy and consistency.
  • Developed online tutorials and web-based training materials for software products.

Education

Bachelor of Arts - English Language And Literature

The University of Minnesota
Twin Cities, MN
05-1989

Skills

  • 10 years of IT experience with a background in business analysis and technical writing
  • Requirements analysis and user story documentation
  • Quality assurance and user case testing
  • Production support troubleshooting experience
  • Workflow analysis and documentation
  • Standard operating process and user guide documentation
  • Experience working with internal and external customers
  • Software development life cycle expertise
  • Customer needs assessment
  • Project intake and release planning
  • Technical writing and documentation
  • Good communication and collaboration skills

Software

Azure DevOps (workflow management, user stories and test suites); MS Office Suite (Word, Excel, Visio workflows); ServiceNow (support ticketing, asset management, documenation); Project and Portfolio Management (resource management and time tracking); Adobe Acrobat and FoxIt PDF Editor; SQL queries and xml handling

Timeline

Business Analyst

Illumifin
04.2018 - 09.2025

Technical Writer

LTCG
04.2008 - 03.2018

Bachelor of Arts - English Language And Literature

The University of Minnesota

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Eric Hanson