Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Eric Harmon

Madison,NC

Summary

Safety-conscious driver experienced step van/ box truck. Works quickly to meet daily targets with expert loading, unloading and transportation. Adapts quickly to changing situations to overcome problems and maintain performance. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Service-oriented delivery professional with demonstrated record of road safety and clean driving history. Familiar with logging daily activities. Plans and manages efficient routes to maximize deliveries and customer satisfaction.

Overview

35
35
years of professional experience
1
1
Certification

Work History

FedEx Delivery Driver

Arena Logistics, Inc
Kernersville, NC
05.2024 - 06.2024
  • Received daily delivery instructions and route assignments from dispatch.
  • Ensured accurate completion of all scanner functions associated with deliveries.
  • Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Adhered to all applicable traffic laws while driving delivery vehicle.
  • Communicated regularly with dispatch regarding any delays or issues encountered on routes.
  • Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
  • Responded promptly to emergency situations involving vehicles or personnel on the roadways.
  • Provided excellent customer service by delivering packages to where the customer indicated where to be delivered.
  • Cleaned interior and exterior of delivery vehicle at end of shift as needed.
  • Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
  • Performed pre-trip and post-trip inspections of delivery vehicle according to company guidelines.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Monitored fuel level throughout shift and refueled when necessary.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Transported and safely delivered items to prevent damage or loss.
  • Navigated routes with relevant map programs and GPS systems.
  • Handled merchandise in accordance with product handling standards.
  • Obeyed traffic laws and follow established traffic and transportation procedures.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Loaded trucks and safely secured merchandise to prevent damage during transportation.
  • Loaded and unloaded vehicles at distribution center and delivery address.
  • Determined optimal routes based on GPS application information and knowledge of local routes.

Senior Computer Technician

United Parcel Service
Winston-Salem, NC
12.1998 - 05.2024
  • Able to manage multiple projects concurrently with multiple milestones or sub-tasks throughout the life of each project i.e. Project Manager.
  • Troubleshooted and repaired the E.D.S. and I.D.S. systems for 2 years that calibrated every package going through the system for its length width and height in order to accurately bill the customer according to every packages dimensions to avoid under or over charging the customer.
  • Installed, troubleshooted and integrated the companies external customer shipping software so that the external customer could properly ship and label packages for shipping.
  • Integrated the companies external customer shipping software by using highly complicated integration tools to connect to the external customers warehouse management software for 20 years.
  • Lifecycle out of warranty computers throughout the year by replacing computer with a new one and migrating user data and software applications to the new computer.
  • Provided technical support to users for hardware, software and network related issues.
  • Assisted in the installation, configuration and maintenance of Windows operating systems.
  • Performed troubleshooting on computer systems and networks to identify problems and their solutions.
  • Installed new computers, printers, scanners, and other peripherals as needed.
  • Configured routers, switches and firewalls to maintain secure network connectivity.
  • Maintained inventory records of IT equipment including laptops, desktops, printers.
  • Resolved customer complaints through phone calls or remote connection sessions.
  • Implemented software patches and upgrades on workstations in order to keep them updated with the latest version of the operating system.
  • Updated antivirus definitions regularly on all workstations connected to the corporate network.
  • Conducted regular backups of critical data stored on local drives or shared folders using backup software tools.
  • Diagnosed hardware failures using diagnostic tools such as POST codes or BIOS settings.
  • Performed preventive maintenance checks on computer systems by running tests such as memory tests or disk scans.
  • Tested networking components such as cables, ports or wireless connections for proper functioning.
  • Repaired hardware components such as motherboards, hard drives or RAMs when required.
  • Adhered to company policies and procedures while performing daily tasks and reported any violations immediately.
  • Tracked service requests submitted by end-users via helpdesk ticketing tool and ensured timely resolution of those requests.
  • Performed troubleshooting on networking and connectivity issues to restore connections and network access.
  • Updated software versions with patches and new installations to close security loopholes and protect users.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Communicated with customers to provide up-to-date information on incident response progress and resolution timeframe estimates.
  • Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
  • Monitored ongoing service requests to verify timely and satisfactory completion, supporting exceptional satisfaction ratings.
  • Responded to or escalated tickets based on severity and internal policies governing responses.
  • Acted as single point of contact for customers during technical faults and security-related events.
  • Coordinated ticket fulfillment among multiple technicians and teams to reduce redundancy and accelerate response times.
  • Maintained positive working relationship with fellow staff and management.
  • Answered user inquiries to resolve computer software or hardware operation problems.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Installed and performed minor repairs to hardware, software or peripheral equipment.
  • Set up equipment for employee use, performing or properly installing cables, operating systems or software.
  • Performed variety of clerical and administrative duties pertaining to on-site support.
  • Read technical manuals, conferred with users or conducted computer diagnostics to investigate and resolve problems.
  • Referred major hardware or software problems or defective products to vendors or technicians for service.
  • Conferred with staff, users and management to establish requirements for new systems or modifications.
  • Entered commands and observed system functioning to verify correct operations and detect errors.
  • Developed training materials and procedures or trained users in proper use of hardware or software.
  • Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
  • Inspected equipment and read work order notes to prepare for delivery to users.
  • Maintained audit trail and statistical records of problems and conditions reported by client.
  • Conducted workflow analysis, space design or cost comparison analysis.

Interim Department Manager

Walmart
Greensboro, NC
04.1997 - 07.1997
  • Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
  • Handled shift overstock, restocking and inventory control.
  • Worked closely with sales associates to complete tasks.
  • Executed targeted merchandising and promotional plans to meet department sales goals.
  • Utilized excellent math skills to maintain accurate inventory levels.

Civil Affairs Specialist

U.S. Army
Greensboro, NC
10.1992 - 05.1997
  • Supported the enforcement of the Dayton Peace Accord in Operation Joint Endeavor.
  • Helped coordinate successful elections in sector by setting up voting stations throughout Bosnia-Herzegovina so that a fair election could be done.
  • Participated in calming down violent public disturbances.
  • Typed daily reports for distribution to Commanding Officers.
  • Ability to convey thoughts effectively to translator in turn could assist in conversations with locals.
  • Processed claims for damages that the US military personnel done in the host country to compensate the local village or person that the damage was inflicted on.
  • Acted as a liaison between civilians and military personnel during joint training exercises.
  • Developed and implemented civil-military operations plans for disaster relief missions.
  • Organized, coordinated, and supervised the activities of subordinate personnel in support of civil affairs operations.
  • Facilitated the resolution of local conflicts between military forces and civilian populations, by assisting military police with crowd control and using de-escalating tactics by using a translator to come to a solution that benefited both the local people and the US Army.
  • Conducted assessments of host nation capabilities to determine requirements for civil-military assistance programs.
  • Coordinated with government agencies to plan and implement humanitarian assistance projects.
  • Assisted in developing strategies to improve relations between local governments and citizens in affected areas.
  • Responsible for keeping team vehicle 100% running at all times by performing daily checks and coordinated with automotive to get repairs completed.
  • Monitored progress of civil-military operations and made recommendations for improvement or adjustments as needed.
  • Provided guidance on laws, regulations, policies, procedures and practices related to civil affairs operations.
  • Drafted reports outlining results of civil affairs initiatives for review by senior staff members.
  • Evaluated existing host nation resources to identify gaps in service delivery that could be filled by U.S. forces or coalition partners.
  • Analyzed data from surveys conducted among local populations to assess needs for reconstruction efforts.
  • Negotiated agreements with local leaders regarding the use of land or facilities for military purposes.
  • Advised commanders on cultural sensitivities when planning operations in foreign countries.
  • Developed policies and procedures to ensure compliance with international laws governing human rights issues.
  • Assessed political dynamics within host nations to inform decisions related to civil-military operations.
  • Coordinated with NGOs working in conflict zones to develop strategies for improving security conditions.
  • Maintained professionality and efficiency while working closely with leadership.

Commercial Truck Driver

U.S. Army Recruiting Command
Ft. Liberty / Ft. Bragg, NC
07.1989 - 07.1992
  • Checked vehicle's fluid levels, tires and brakes to ensure safe operation.
  • Followed safety regulations and traffic laws while driving the truck.
  • Performed pre-trip inspections of tractor and trailer before each trip.
  • Delivered construction equipment to other team members in the unit in a timely manner.
  • Loaded and unloaded freight using appropriate equipment and tools safely.
  • Drove tractor trailer (low bed) hauling heavy construction equipment from site to site.
  • Received the Army Commendation Medal for logging over 10,000 accident-free miles while a truck driver in Operation Desert Shield / Desert Storm.
  • Cross-trained in the operation of heavy construction equipment to include bulldozer, front end loader, and dump trucks.
  • Drove a personnel coach bus for 6 months.

Education

Bachelor of Science - Business Administration

Purdue University
West Lafayette, IN
10-2018

Diploma in Computer Electronics Technology - Information Technology

ECPI University
Greensboro, NC
11-1998

Certificate of Completion - Arabic Language

U.S. Army
Ft Bragg, Sana Yemen
11-1995

Certificate of Completion - Leadership

U.S. Army Reserve
Michigan
03-1995

Skills

  • Goods Transport
  • Load Balancing
  • Package scanning
  • Cargo Handling
  • DOT Compliance
  • GPS Navigation
  • Positive Attitude
  • Route Planning
  • Valid Driver's License
  • Pre-Trip and Post-Trip Inspections
  • Clean Driving Record
  • Vehicle Cleaning and Maintenance

Accomplishments

  • U.S. Army; completion of truck driving school November 1989
  • U.S. Army; completion of Airborne school December 1989
  • U.S. Army; Completion of Civil Affairs specialist Course July 1994

Certification

  • 09/98 Associate Electronics Technician C.E.T., number AC5917, The Electronics Technicians Association, International.
  • 09/98 Certified Customer Service Specialist C.S.S., number CSSNC107, The Electronics Technicians Association
  • 10/05 CompTIA A+ Certified Professional, number COMP001004319701

Timeline

FedEx Delivery Driver

Arena Logistics, Inc
05.2024 - 06.2024

Senior Computer Technician

United Parcel Service
12.1998 - 05.2024

Interim Department Manager

Walmart
04.1997 - 07.1997

Civil Affairs Specialist

U.S. Army
10.1992 - 05.1997

Commercial Truck Driver

U.S. Army Recruiting Command
07.1989 - 07.1992

Bachelor of Science - Business Administration

Purdue University

Diploma in Computer Electronics Technology - Information Technology

ECPI University

Certificate of Completion - Arabic Language

U.S. Army

Certificate of Completion - Leadership

U.S. Army Reserve

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Eric Harmon