Hi, I’m
Eric Harper
Minneapolis,MN
Overview
32
years of professional experience
Work History
Remington Hotels
Supervisor Housekeeping
08.2017 - 11.2023
Job overview
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained compliance with company policies, objectives, and communication goals.
- Evaluated employee performance and coached and trained to improve weak areas.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Achieved results by working with staff to meet established targets.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Institute For Minority Development
Recreation Coordinator
08.2007 - 07.2017
Job overview
- Improved customer satisfaction with recreational services by regularly soliciting feedback and making necessary adjustments.
- Maintained inventory of supplies and equipment with established sign-out procedures.
- Scheduled events in recreation facilities and monitored facility conditions.
- Planned and evaluated recreation and athletic programs with recreation director to support community.
- Tracked program spending, enrollments and attendance to produce monthly reports for program director.
- Researched, planned, and organized mentally stimulating activities for individuals between ages of 10 and 18.
- Collaborated with community agencies and city departments to provide youth program opportunities and community involvement programs.
- Implemented comprehensive risk management plans to minimize potential accidents or incidents during recreational activities.
- Collaborated with other departments within the organization to address shared concerns or identify opportunities for cross-functional initiatives.
- Increased community participation in recreational programs by developing and implementing engaging activities.
Décko Products
Machine Operator
12.1991 - 11.2003
Job overview
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Operated multiple machines simultaneously to meet production requirements.
- Operated machining equipment safely with team of operators.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Replenished materials and supplies as needed to maintain production.
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Upheld high-quality standards while meeting tight deadlines during periods of increased demand.
- Adhered to strict quality control measures, guaranteeing consistent product output that met or exceeded customer expectations.
- Quickly shut down equipment in emergency situations following protocols.
- Managed and monitored processes and machine systems by observing readings on control boards.
Education
Patrick Henry High SchoolMinneapolis, MN
Yes from General Studies
05.1985
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
Timeline
Supervisor Housekeeping
Remington Hotels
08.2017 - 11.2023
Recreation Coordinator
Institute For Minority Development
08.2007 - 07.2017
Machine Operator
Décko Products
12.1991 - 11.2003
Patrick Henry High School
Yes from General Studies