Eric Harper
Oakland,CA
Summary
Dynamic and reliable professional with a clean driving record and extensive experience at Sysco Foods Inc. Proven ability in route planning and customer service, consistently achieving on-time deliveries. Strong problem-solving skills and commitment to safety protocols enhance operational efficiency and foster positive client relationships. Adaptable and dedicated to continuous improvement in transportation services.
Overview
13
13
years of professional experience
Work History
Driver Partner
Sysco Foods Inc
05.2022 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
Maintenance Technician
CAJ Mainenance
08.2012 - Current
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Followed safety protocols to minimize workplace accidents.
- Inspected and maintained equipment to keep items in top working condition.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
- Improved equipment functionality by conducting regular maintenance checks and repairs.
- Installed new locks, door handles, and door closers.
- Contributed to a safer work environment, promptly addressing any identified hazards or concerns.
- Collaborated with team members to complete larger repair projects efficiently.
- Reduced downtime by quickly diagnosing and resolving technical issues on machinery.
- Performed electrical and mechanical repairs of production equipment to minimize downtime.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Trained new employees on proper use and care of tools, machinery, and safety protocols.
- Monitored and documented work performance in maintenance logs in compliance with company guidelines.
- Minimized production delays, responding swiftly to emergency breakdowns or unexpected malfunctions.
- Enhanced safety measures by performing routine inspections and identifying potential hazards.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Ensured smoother operations, maintaining accurate records of all maintenance activities.
- Boosted overall productivity with timely preventive maintenance on key equipment.
- Developed and implemented strategies to improve maintenance processes.
- Maintained compliance with industry regulations and standards through meticulous record-keeping practices.
- Assisted management in developing long-term plans for equipment upgrades and replacements.
- Supported inventory management efforts, tracking spare parts usage and reordering as necessary.
- Liaised with vendors to ensure timely delivery of essential parts and materials for repairs or replacements.
- Streamlined communication with other departments, ensuring maintenance issues were addressed in timely manner.
- Reduced equipment failures, meticulously adhering to manufacturers' maintenance guidelines.
- Boosted team morale and productivity with introduction of team-based project completion incentive program.
- Improved compliance with health and safety regulations, conducting regular audits and making necessary adjustments.
- Increased machinery lifespan with detailed attention to routine and preventive maintenance tasks.
- Reduced downtime by implementing preventive maintenance schedule across all CNC machines.
- Revamped workshop organization, leading to more efficient workflow and easier access to tools.
- Enhanced guest satisfaction in facility areas by maintaining high standard of cleanliness and functionality.
- Implemented digital maintenance request system, improving response times and tracking of maintenance issues.
- Enhanced safety standards by leading weekly safety training sessions for maintenance team.
- Optimized production line performance, troubleshooting and fixing issues promptly.
- Fostered culture of continuous improvement, regularly suggesting and implementing process enhancements.
- Supervised maintenance functions, working collaboratively with sanitation crews on shop floor upkeep and repairs.
- Safely and effectively handled wide range of cleaning products and solutions.
- Positively engaged with customers and maintained professional appearance as company representative.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
- Executed tasks within time and budget constraints.
- Reported issues to property manager so effective resolutions could be put into place.
P&D Driver
FedEx Ground
01.2018 - 05.2022
- Contributed to warehouse operations as needed, assisting with inventory management and order preparation.
- Collaborated with dispatchers to effectively manage daily schedules and prioritize deliveries based on urgency.
- Conducted routine vehicle inspections to maintain optimal performance and safety standards.
- Improved customer satisfaction by providing timely and efficient deliveries.
- Managed paperwork accurately, including bills of lading, delivery receipts, and driver logs.
- Streamlined delivery routes for increased efficiency and reduced fuel consumption.
- Minimized delays by utilizing GPS navigation systems and staying updated on traffic conditions.
- Established positive relationships with customers, resulting in repeat business and client retention.
- Ensured compliance with all local, state, and federal transportation regulations throughout daily operations.
- Reduced instances of damaged goods through careful handling during loading and unloading processes.
- Demonstrated strong time management skills by consistently meeting or exceeding delivery deadlines.
- Identified opportunities for route optimization resulting in decreased travel times.
- Supported team members in maintaining a high level of efficiency within the department.
- Maintained a clean driving record while ensuring the safe transportation of goods.
- Exhibited professionalism in all interactions while representing the company''s brand positively.
- Participated in ongoing training sessions to stay current on industry best practices and safety regulations.
- Enhanced communication between drivers and dispatch through regular updates on delivery status and potential issues.
- Assisted with loading and unloading of cargo, ensuring proper handling to prevent damage.
- Maximized vehicle capacity by strategically organizing cargo for optimal space utilization.
- Provided excellent customer service by addressing inquiries and resolving delivery issues promptly.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Expedited deliveries to meet customer deadlines and requirements.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Successfully avoided time delivery delays by carefully planning best routes.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Inspected load security and checked for damages.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Fostered positive working relationships with regular customers.
- Minimized company liability and risks to loads by obeying traffic laws.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Kept detailed records of deliveries and money received from customers.
- Protected people and equipment from hazardous materials by using correct procedures.
- Filled out load paperwork and DOT-mandated log books.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
- Operated light trucks to deliver loads as far as Number miles from home location.
- Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
Education
Business And Computer Studies
Chabot College
Hayward, CAHigh School Diploma - Business Administration
San Leandro High School
San Leandro, CA06.1995
Skills
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
- Problem-solving
- Safe driving practices
- Punctual and reliable
- City and non-city driving
- Flexible schedule
- Punctuality
- GPS and route planning
- Loading and unloading
- Safety protocols
- Defensive driving
- Vehicle inspection
- Safety management
- Route planning
- Driving in adverse conditions
- Navigational systems and GPS
- Vehicle inspections
- Route management
- Transportation
- Traffic law observation
- Vehicle maintenance
- Commercial driving
- Equipment operation
- Inclement weather driving
- Relationship building
- Accident prevention
- Adaptable driving techniques
- Schedule management
- Basic vehicle repairs
- Heavy lifting
- DOT compliance
- Route determination
- Equipment monitoring
- Materials transport
- Shipping and packaging
- CDL license
- Route logs
- Appointment scheduling
- Attention to detail
- Processes and procedures
- Team building
- Conflict resolution
- Database management
- Business management
- Friendly and outgoing
- Verbal and written communication
- Map reading
- Physical stamina
- Traffic laws
- Patience and tact
- Emergency response
- Daily logging
- Load monitoring
- Driving and transportation
- Confidentiality
- Load securing
- Basic vehicle maintenance
- Safe driving techniques
- Delivery pickup
- Continuous improvement
- Multitasking Abilities
- Self motivation
- Interpersonal skills
- Teamwork and collaboration
- Problem-solving abilities
- Effective communication
- Excellent communication
- Transportation regulations
- Multitasking
- Organizational skills
- Critical thinking
- Cargo loading
- Decision-making
- Active listening
- Team collaboration
- Reliability
- Accident reporting
- Written communication
- Task prioritization
- Interpersonal communication
- Analytical thinking
Timeline
Driver Partner
Sysco Foods Inc
05.2022 - Current
P&D Driver
FedEx Ground
01.2018 - 05.2022
Maintenance Technician
CAJ Mainenance
08.2012 - Current
Business And Computer Studies
Chabot College
High School Diploma - Business Administration
San Leandro High School