ERIC HARRAST
Wichita,KS
Overview
12
12
years of professional experience
Work History
Team memeber
Froggy's liquor
01.2025 - 08.2025
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Key holder/supervisor
Dollar General Store
08.2023 - 12.2024
- Supervised daily operations, ensuring optimal store performance and customer satisfaction.
- Trained and mentored new staff on operational procedures and customer service standards.
- Managed inventory levels, conducting regular stock audits to maintain accuracy.
- Implemented effective merchandising strategies that enhanced product visibility and sales.
- Opened and closed store as well as managed the financial aspect of the business
Project Manager
The Arcade
01.2023 - 06.2023
- Food sourcing management
- Hired, trained, and retained staff
- Installed and implemented POS systems
- Installed and implemented employee payroll software
- Obtained kitchen supplies and equipment
- Managed budget, timelines, and project plans for entire restaurant
- Liaison between external third parties and restaurant ownership and management
- Delivered reports to stakeholders monthly during board meetings
Hospitality Management
Qwick
07.2021 - 10.2022
- Interim front-of-house and back-of-house management for various restaurants
- Implemented training programs
- Managed HR functions (hiring, employee relations, etc.)
- Learned all front-of-house and back-of-house functions to fill gaps where/if needed
Delivery Driver
Natures Medicines
09.2020 - 07.2021
- Loaded, transported, and delivered products to patients in a safe, timely manner
- Reviewed orders before and after delivery to ensure that orders are complete, the charges are correct, and the patient is satisfied.
- Assisted with loading and unloading items from vehicles
- Accepted payments for delivered items
- Provided excellent customer service including (but not limited to) answering questions and handling complaints.
- Adhered to assigned routes and followed time schedules
- Abided by all transportation laws and maintained a safe driving record
- Prepared reports and other documents related to deliveries.
- Operated and maintained a company vehicle
Customer Support Operations Manager
Primary Intelligence
06.2017 - 04.2020
- Interfaced with clients to communicate weekly execution goals
- Assisted Program Managers and Directors in administrative tasks such as internal coordination with key stakeholders, crafting key performance reports, taking notes, etc.
- Created/managed support process in ZenDesk
- Created important KPI’s for the organization in relation to support functions (response times, ticket handling times, reporting dashboards, etc)
- Provided the technology and development teams with feedback, both internal and external, on technology and potential improvements
- Data entry- entered customer contact information and notes into CRM system
Remote Dialer
Waterstone Mortgage Company
11.2016 - 05.2017
- Conducted cold outbound calls and answered inbound calls to set appointments for loan officers
- Outlook schedule administration for loan officers
- Produced and distributed reports for individual weekly and monthly progress
- Attended meetings with loan officers to share success stories and barriers
Call Center & Operations Supervisor
QCSS Inc.
03.2015 - 10.2016
- Managed call goals
- Managed 75+ agents
- Coordinated and scheduled agent shifts to ensure full coverage on all campaigns at all times
- Completed Quality Assurance duties
- Data and report analysis
- Managed projects and productivity
- Communicated closely with each department to ensure adequate operations
- Managed KPI’s and metrics for inbound and outbound calling
- Communicated data and metrics for inbound and outbound campaigns both internally and externally
- Trained agents on both inbound and outbound campaigns
Call Center Agent
QCSS Inc.
03.2013 - 02.2015
- Conducted surveys, appointment setting, cold calling, and selling via phone
- Held accountable for individual sales contributions and company goals
- Maintained cleanliness throughout the office including desk organization
- Met sales and lead generation quotas monthly
- Inbound team lead – fielded inbound calls for several clients/assisted other agents
- Crafted training guides and programs for struggling agents, specifically regarding telesales
Education
High School - undefined
Lake Park High School
Roselle, IL01.2011
Timeline
Team memeber
Froggy's liquor
01.2025 - 08.2025
Key holder/supervisor
Dollar General Store
08.2023 - 12.2024
Project Manager
The Arcade
01.2023 - 06.2023
Hospitality Management
Qwick
07.2021 - 10.2022
Delivery Driver
Natures Medicines
09.2020 - 07.2021
Customer Support Operations Manager
Primary Intelligence
06.2017 - 04.2020
Remote Dialer
Waterstone Mortgage Company
11.2016 - 05.2017
Call Center & Operations Supervisor
QCSS Inc.
03.2015 - 10.2016
Call Center Agent
QCSS Inc.
03.2013 - 02.2015
High School - undefined
Lake Park High School