Eric Harrison
Taylorsville,UT
Summary
Proven team leader with a track record of enhancing guest experiences at Hyatt Regency through exceptional customer service and hospitality expertise. Skilled in cash handling and efficient workflow management, consistently boosting satisfaction and productivity by over 20%. Adept at fostering positive environments and training staff, blending friendly demeanor with speedy service delivery.
Overview
6
6
years of professional experience
Work History
Market Barista
Hyatt Regency
02.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Aircraft Cabin Cleaner
UNIFI Aviation
04.2021 - Current
- Enhanced cabin cleanliness by thoroughly vacuuming, dusting, and sanitizing all surfaces.
- Assisted in training new employees on best practices for cabin cleanliness and sanitation techniques.
- Complied with company protocols regarding lost-and-found items, ensuring proper documentation and storage procedures were followed.
- Reduced risk of illness transmission with proper disposal of waste materials, including biohazardous items.
- Contributed to on-time departures by efficiently completing cleaning tasks within tight timeframes.
- Maintained a safe and hygienic environment for passengers by diligently disinfecting high-touch areas.
- Ensured passenger satisfaction through detailed attention to seat pockets, tray tables, and overhead compartments.
- Collaborated effectively with cross-functional teams such as ground crew, maintenance staff, and flight attendants to prepare aircrafts for departure swiftly.
- Demonstrated adaptability by quickly adjusting to changing work schedules due to unpredictable flight delays or cancellations.
- Displayed excellent time management skills by completing tasks within allocated timeframes, even when facing unexpected challenges.
Housekeeping
AC Hotel by Marriott
04.2021 - 12.2022
- Placed orders for housekeeping supplies and guest toiletries.
- Collaborated with housekeeping staff to maintain impeccably clean rooms, enhancing the overall guest experience.
- Coordinated with housekeeping staff to ensure rooms were prepared promptly and met quality standards.
- Reduced complaints by promptly addressing any housekeeping issues and providing swift solutions.
- Improved communication with housekeeping and maintenance departments, ensuring guest requests were promptly fulfilled.
- Maintained a clean working environment by adhering to housekeeping guidelines, promoting workplace safety and organization.
- Collaborated with housekeeping staff to ensure timely room turnovers and high-quality cleanliness standards.
- Collaborated with housekeeping staff to ensure timely room availability, improving overall guest experience.
Inbound Stower
Amazon
11.2018 - 04.2021
- Demonstrated flexibility, adapting quickly to changes in shift schedules or workload requirements as needed.
- Improved warehouse organization by accurately stowing inbound items in designated locations.
- Ensured accurate inventory counts by diligently scanning and recording all incoming products.
- Separated damaged items from functional ones before placing on shelves.
- Expedited order processing times by swiftly moving received products from receiving docks to appropriate storage areas.
- Maintained clean and organized workspaces to uphold safety standards.
- Inspected items for any damages and reported discrepancies to supervisor.
- Sorted over Number products onto shelves according to type, weight, and size.
- Maintained safety and efficiency to maximize overall productivity and increase stowing rates by Number%.
Education
Diploma -
Taylorsville High School
Taylorsville, UT06.2011
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Active listener
- Exceptional customer service
- Team Leadership
- Hospitality service expertise
- Conversant in Language
- Speedy and efficient
Languages
Navajo
Native or Bilingual
Timeline
Market Barista
Hyatt Regency
02.2023 - Current
Aircraft Cabin Cleaner
UNIFI Aviation
04.2021 - Current
Housekeeping
AC Hotel by Marriott
04.2021 - 12.2022
Inbound Stower
Amazon
11.2018 - 04.2021
Diploma -
Taylorsville High School
Similar Profiles
Michael CochranMichael Cochran
Area Director of Sales, Events & Marketing at Hyatt Regency La Jolla & Hyatt Regency Mission Bay Spa & MarinaArea Director of Sales, Events & Marketing at Hyatt Regency La Jolla & Hyatt Regency Mission Bay Spa & Marina
ANJUNEO MENDOZA CORNEJOANJUNEO MENDOZA CORNEJO
COMMIS 3 at HYATT REGENCY MANILA, CITY OF DREAMS (HYATT CAFÉ)COMMIS 3 at HYATT REGENCY MANILA, CITY OF DREAMS (HYATT CAFÉ)
Sebastian LedbetterSebastian Ledbetter
Concierge at Hyatt Regency Bellevue, Grand Hyatt SeattleConcierge at Hyatt Regency Bellevue, Grand Hyatt Seattle
KAREN ZAPATA-SOTOKAREN ZAPATA-SOTO
Area Assistant Human Resources Manager at Hyatt Regency Crystal City / Park Hyatt WashingtonArea Assistant Human Resources Manager at Hyatt Regency Crystal City / Park Hyatt Washington
Chelsea HillChelsea Hill
Independent Cookie Artist & Instructor at Independent Cookie Artist & InstructorIndependent Cookie Artist & Instructor at Independent Cookie Artist & Instructor