Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eric Harry

Glenwood,IL

Summary

Service-oriented individual with more than 14 years years working as Technician for Comcast. Determined and experienced in diagnosing issues and performing repairs. Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 14 years of experience. Highly effective in complying with safety requirements. Qualified problem solver with skills in resolving issues encountered during production with minimal supervision. Team trainer delivering on-the-job training to new associations and individuals learning new operational procedures.

Overview

26
26
years of professional experience

Work History

Masonry Foreman

Air And Wellness Safety Training
08.2021 - Current
  • Applied sealants or other protective coatings to waterproof or restore concrete surfaces.
  • Prepared surfaces for work by smoothing imperfections on ground or with close structures.
  • Applied hardening and sealing compounds to cure surface of concrete and waterproof or restore surfaces.
  • Used polishing and surfacing machines to polish surfaces.
  • Oversaw daily operations at site, keeping team production moving at optimal pace.
  • Trained workers in proper methods, equipment operation and safety procedures.
  • Inspected equipment and tools used for safe operation.

Technician

Comcast
09.2006 - 08.2021
  • Organized work to meet demanding production goals with 93% success rate
  • Completed all job reports and logs immediately following service calls.
  • Maintained quality assurance and customer satisfaction objectives.
  • Efficiently troubleshot and repaired cable television, Internet, home phone, and home security equipment to cut company costs and maximize productivity.
  • Installed new cable television, internet, home phone and home security equipment and explained operation and routine maintenance protocols to customers.
  • Executed diagnostics, troubleshooting and evaluations on Comcast equipment

Machine Operator

Lasalle Bank
02.1998 - 09.2006
  • Assessed equipment after each production run, performing preventive maintenance to keep machines running smoothly.
  • Operated sorting machine safely and efficiently with team of 9 employees.
  • Maintained equipment performance by completing routine maintenance actions such as lubricating and cleaning components.
  • Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.

Education

Associate of Science - Computer And Electronics

ITT Technical Institute
Matteson, IL

GED -

Parkland College
Champaign, IL

Skills

  • Hand tool knowledge
  • Cable television, Internet, Home phone, and home security installation knowledge
  • Troubleshooting and Diagnostics
  • Safety and compliance
  • Troubleshooting ability
  • Radio frequency meter and cable plant equipment knowledge
  • Hand Tool Expertise
  • Testing and evaluation
  • Diagnostics skill

Timeline

Masonry Foreman

Air And Wellness Safety Training
08.2021 - Current

Technician

Comcast
09.2006 - 08.2021

Machine Operator

Lasalle Bank
02.1998 - 09.2006

Associate of Science - Computer And Electronics

ITT Technical Institute

GED -

Parkland College

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Eric Harry