Eric Hathaway
Huntsville,AL
Summary
Dynamic Regional Manager with 17 years' proven track record in operational excellence and team development. Expert in staff training, customer relationship management, successfully enhancing sales performance, and fostering key client partnerships. Skilled in all aspects of business purchase ordering, compliance, ensuring efficient inventory management, and delivery operations. Forklift certified, and NWFA Hardwood Flooring certification.
Overview
17
17
years of professional experience
Work History
Regional Manager
Floors Incorporated
Birmingham, AL
08.2008 - 07.2025
- Oversaw regional operations, ensuring adherence to company standards.
- Established policies, objectives, and performance standards for sales personnel.
- Conducted performance reviews and delivered constructive feedback to enhance team development.
- Collaborated with sales teams to drive marketing initiatives and promotions.
- Trained staff on product knowledge and effective customer service techniques.
- Built and nurtured relationships with key customers in five store locations.
- Moved three branch locations, and set up new bin locations in the system for the inventory of the stores.
- Outside sales/delivery drove the company van and box truck at times to deliver materials to other branches and jobsite deliveries for customers.
- Compiled a customer email database for each location, and would send out invites for special events or demonstrations that would be taking place at the stores.
- Placed purchase orders with vendors for replacement stock. Received the items shipped in the system, and matched the invoice amount to the purchase order.
- Front sales counter sales, completed purchase orders for customers, part of daily operations. Scheduled upcoming deliveries for delivery service drivers.
- End-of-day closeout reports, financial records, and bank deposits.
- Received semi-truck deliveries into inventory: hardwood flooring, and all accessories. Checked moisture levels for any issues within the load, and aided in placement via forklift at multiple locations.
- Ran cycle counts once a month to ensure inventory numbers were correct, with internal data.
- Ensured all warehouse employees were forklift-certified, trained to ensure OSHA regulation certifications, and tested new employees to obtain their certifications.
Education
Business Administration And Management
Jefferson State Community College
Birmingham, ALSkills
- Staff training
- Customer relationship management
- Team collaboration
- Purchase ordering
- Staff management
- Recordkeeping compliance
- Customer and vendor relations
- Delivery fleet management
- Operational management
- Policies and procedures
- Team building
- Forklift Certified
- NWFA Hardwood Flooring cetification for install, sand & finish procedures
Timeline
Regional Manager
Floors Incorporated
08.2008 - 07.2025
Business Administration And Management
Jefferson State Community College
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