Eric Haworth
Brighton,USA
Summary
Detail-focused Administrative Professional specializing in executive support and operational leadership across various business domains. Capable of navigating complex tasks such as accounts receivable, invoicing, and vendor negotiations while maintaining a strong commitment to quality service delivery. Known for building collaborative relationships that enhance team performance and customer satisfaction. Eager to contribute strategic insights that align with organizational growth goals.
Overview
25
25
years of professional experience
Work History
Section Chief
Department of Veterans Affairs
St Louis, Missouri
07.2024 - Current
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed and coordinated the development, implementation, and evaluation of programs, policies, and procedures in a Section Chief role.
Area Operations Manager
Imos Pizza
Edwardsville, Illinois
02.2015 - 06.2024
- Oversaw operations across multiple locations, managing annual sales, team leadership of 75, including 8-10 managers, inventory optimization, and profitability
- Fostered a positive work environment, significantly reducing turnover
- Managed financial operations, payroll, and facility maintenance across multiple locations, driving $3 million in annual sales
- Led a team of 75, including 8-10 managers, enhancing customer service through comprehensive training and mentoring
- Optimized inventory management, reducing waste and inefficiencies by 15%, and improving ordering precision
- Cultivated a supportive work environment, reducing staff turnover by 30%, significantly below the industry average
- Achieved and maintained key performance metrics, including sales targets and operational expenses, ensuring store profitability even during challenging periods like the pandemic
Intact Family Case Manager
Children's Home + Aid
09.2012 - 01.2015
- Managed confidential case development for 15+ families, enhancing life quality through effective service coordination
- Facilitated cooperation across departments, ensuring goal achievement and providing court testimony
- Safeguarded confidentiality while advancing the development of 15+ families, increasing their overall quality of life
- Streamlined client-service communications, enhancing cooperation between departments and improving service delivery efficiency by 20%
- Developed and monitored comprehensive service plans for individuals and families, facilitating effective case resolution
- Provided critical reports and testimony to county family courts, aiding in the successful representation of client interests
- Promoted effective completion of services and objectives, ensuring a higher success rate in family development programs
Child Welfare Specialist
The Mentor Network
09.2010 - 09.2012
- Handled a caseload of 15-20, arranging client support services to boost autonomy and care quality
- Ensured 100% compliance with regulations, developed solutions for care improvement, and monitored service plan progress
- Efficiently managed a caseload of 15-20 individuals, arranging essential services to enhance client autonomy and care quality
- Implemented transportation and communication strategies, increasing client independence and satisfaction by 25%
- Identified and resolved care-related issues, ensuring a consistent quality of service and maintaining 100% regulatory compliance
- Generated and monitored progress reports for individual and family plans, contributing to a 20% improvement in service outcomes
- Delivered expert reports and testimony to county family courts, ensuring accurate representation of client circumstances and needs
Logistics Specialist
United States Marine Corps
09.1999 - 09.2003
- Supported logistics for Marine Air-Ground Task Force operations, including transportation system management on various platforms
- Trained in landing support operations, enhancing deployment efficiency and readiness
- Supported establishment and control of key transportation systems, enhancing operational efficiency for Marine Air-Ground Task Force deployments
- Received specialized training in logistics and landing support operations, applying knowledge to improve port and airfield efficiency by 10%
- Played a pivotal role in the planning and execution of transportation operations, ensuring seamless support for military initiatives
- Maintained strict adherence to logistical standards and protocols, achieving 100% compliance with military regulations
- Facilitated cross-functional team training in logistics and operational support, enhancing overall mission readiness and effectiveness
Education
Bachelor of Science - Psychology, Business Management
Southern Illinois University
Edwardsville01.2008
Associates - General Studies
Lewis and Clark Community College
01.2006
Skills
- Operational Management
- Financial Oversight
- Team Leadership & Development
- Inventory Management
- Strategic Planning
- Change Management
- Customer Service Excellence
- Compliance & Quality Assurance
- Problem Solving
- Communication & Coordination
- Department oversight
- Leadership development
- Mentoring
- Conflict de-escalation
- Regulatory compliance
- Government relations
- Employee training
- Talent acquisition
- Crisis management
- Conflict management
Timeline
Section Chief
Department of Veterans Affairs
07.2024 - Current
Area Operations Manager
Imos Pizza
02.2015 - 06.2024
Intact Family Case Manager
Children's Home + Aid
09.2012 - 01.2015
Child Welfare Specialist
The Mentor Network
09.2010 - 09.2012
Logistics Specialist
United States Marine Corps
09.1999 - 09.2003
Bachelor of Science - Psychology, Business Management
Southern Illinois University
Associates - General Studies
Lewis and Clark Community College