Summary
Overview
Work History
Skills
Timeline
Generic

Eric Hay

Fenton,MI

Summary

With a proven track record at Szott Toyota, I excel in upselling and cross-selling, enhancing customer relationships through effective communication. My expertise in sales strategy development and customer service has consistently driven revenue growth, showcasing my adaptability and commitment to exceeding expectations. Collaborative Used Car Sales Manager with strong business acumen and 30 years of progressive and relevant sales management experience. Dedicated to consistently meeting vehicle sales quotas through expert management and leadership of sales team. Skillful in maintaining used car inventory, forecasting sales and motivating team to reach sales targets. Reliable and upbeat Sales Management successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.30 Collaborative Used Car Sales Manager with strong business acumen and 30 years of progressive and relevant sales management experience. Dedicated to consistently meeting vehicle sales quotas through expert management and leadership of sales team. Skillful in maintaining used car inventory, forecasting sales and motivating team to reach sales targets.

Overview

19
19
years of professional experience

Work History

New and Used Car Salesman

Szott Toyota
06.2024 - 10.2024
  • Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
  • Conducted daily and weekly sales meetings to develop viable sales forecasts and associated sales strategies.
  • Furnished dealership with accurate floor traffic control data and weekly reports on sales activities.
  • Coached sales team to drive traffic through phone and online appointments and referrals to meet or exceed sales targets.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Developed strong rapport with customers and created positive impression of business.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Recommended complementary purchases to customers, increasing revenue.

New and Used Car Salesman

Matick Toyota
03.2024 - 06.2024
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Developed strong rapport with customers and created positive impression of business.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Recommended complementary purchases to customers, increasing revenue.

Used Car Salesan

Lunghamer Chevrolet
04.2022 - 03.2024
  • Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
  • Conducted daily and weekly sales meetings to develop viable sales forecasts and associated sales strategies.
  • Coached sales team to drive traffic through phone and online appointments and referrals to meet or exceed sales targets.
  • Forecasted goals and objectives for sales, gross and key expenses on monthly and annual basis.
  • Recommended complementary purchases to customers, increasing revenue.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Developed strong rapport with customers and created positive impression of business.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Used Car Salesman

Slingerland Chrysler
03.2020 - 04.2022
  • Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
  • Conducted daily and weekly sales meetings to develop viable sales forecasts and associated sales strategies.
  • Coached sales team to drive traffic through phone and online appointments and referrals to meet or exceed sales targets.
  • Furnished dealership with accurate floor traffic control data and weekly reports on sales activities.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Recommended complementary purchases to customers, increasing revenue.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Developed strong rapport with customers and created positive impression of business.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

New Car Sales Manager

Lake Norman Hyundai
01.2018 - 02.2019
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Implemented systems and procedures to increase sales.
  • Facilitated business by implementing practical networking techniques.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Managed revenue models, process flows, operations support and customer engagement strategies.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.

Used Car Salesman

Lafontaine of Fenton
12.2017 - 01.2018

New Car Sales Manager

Crest / Causley Hyundai ,Mazda,Volvo
08.2013 - 11.2016

New Car Sales Manager

Lafontaine Honda, ,Hyundai, Nissan
11.2011 - 02.2013

New Car Sales Manager

Honda of Grand Blanc
10.2007 - 10.2011

General Manager

Melton V.W. , Honda
08.2005 - 10.2007

Skills

  • Social Media Marketing
  • Sales Promotions
  • Upselling and Cross Selling
  • Product Demonstrations
  • Price Negotiation
  • Reliability
  • Store Policies and Procedures
  • Excellent Communication
  • Organization
  • Engaging with Diverse Customers
  • Positive Customer Engagement
  • Upselling techniques
  • Written Communication
  • Marketing Strategies
  • Market Research
  • Adaptability and Flexibility
  • Exceeding Customer Expectations
  • Customer Needs Assessment
  • Honest and Dependable
  • Effective Communication
  • Sales Forecasting
  • Sales floor organization
  • Merchandise displays
  • Problem-solving abilities
  • Team Collaboration
  • Sales Records Management
  • Information Analysis
  • Team Supervision

Timeline

New and Used Car Salesman

Szott Toyota
06.2024 - 10.2024

New and Used Car Salesman

Matick Toyota
03.2024 - 06.2024

Used Car Salesan

Lunghamer Chevrolet
04.2022 - 03.2024

Used Car Salesman

Slingerland Chrysler
03.2020 - 04.2022

New Car Sales Manager

Lake Norman Hyundai
01.2018 - 02.2019

Used Car Salesman

Lafontaine of Fenton
12.2017 - 01.2018

New Car Sales Manager

Crest / Causley Hyundai ,Mazda,Volvo
08.2013 - 11.2016

New Car Sales Manager

Lafontaine Honda, ,Hyundai, Nissan
11.2011 - 02.2013

New Car Sales Manager

Honda of Grand Blanc
10.2007 - 10.2011

General Manager

Melton V.W. , Honda
08.2005 - 10.2007
Eric Hay