ERIC HAYES
Endicott,NY
Summary
Experienced and dependable security professional with over 10 years of combined experience in facility protection, surveillance monitoring, incident response, and customer service. Proven track record of ensuring safe environments across healthcare, retail, and community settings. CPR-certified with strong communication and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Security & Inventory Specialist
Smoking Scholars
03.2025 - Current
- - Ensured daily safety of staff and customers, reducing incidents by 30% through proactive monitoring.
- - Controlled access and ID verification for over 100 patrons daily, ensuring legal compliance.
- - Assisted in theft prevention using video surveillance systems and coordinated incident reporting with management.
Family Life Sports Coordinator
Jewish Community Center
07.2023 - 09.2024
- - Maintained a secure environment for youth programs and family events; implemented check-in protocols for 50+ children daily.
Director of Operations & Security Coordinator
JCC Harlem & Manhattan
11.2022 - 07.2023
- - Managed building operations and security for events with 100+ attendees, coordinating logistics and safety planning.
- - Supervised facility repairs and vendor access to secure maintenance zones.
- - Developed safety procedures for events and collaborated with city agencies on community security planning.
Operations Manager
JCC Harlem & Manhattan
08.2018 - 11.2022
- - Served as on-site lead during events, ensuring staff and patrons adhered to security protocols.
- - Scheduled and directed security personnel, improving shift coverage efficiency by 20%.
- - Oversaw access control and emergency preparedness for the facility.
Site Supervisor
JCC Harlem & Manhattan
09.2017 - 08.2018
- - Worked directly with security staff to screen patrons and monitor occupancy levels.
- - Managed front-of-house logistics and crowd control at large-scale community events.
Security Officer
Memorial Sloan Kettering Cancer Center
09.2011 - 01.2018
- - Conducted routine security rounds in a high-traffic healthcare environment, maintaining safety for patients and staff.
- - Monitored surveillance systems across multiple floors, contributing to a 25% drop in unauthorized access events.
- - Led preliminary investigations into incidents, assisting in timely and accurate reporting.
Education
Associate Degree - Nursing
Broome Community College
Skills
- - CPR Certified
- - Surveillance Monitoring & Incident Reporting
- - Access Control Systems POS Systems Microsoft Office Suite
- - Conflict Resolution Customer Service Emergency Response
Timeline
Security & Inventory Specialist
Smoking Scholars
03.2025 - Current
Family Life Sports Coordinator
Jewish Community Center
07.2023 - 09.2024
Director of Operations & Security Coordinator
JCC Harlem & Manhattan
11.2022 - 07.2023
Operations Manager
JCC Harlem & Manhattan
08.2018 - 11.2022
Site Supervisor
JCC Harlem & Manhattan
09.2017 - 08.2018
Security Officer
Memorial Sloan Kettering Cancer Center
09.2011 - 01.2018
Associate Degree - Nursing
Broome Community College
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