Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eric Hegstrom

Evensville,TN

Summary

Diligent and hard working individual with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Knowledgeable accounting student with background in supporting financial operations and maintaining accurate records. Proven ability to manage accounts payable and receivable processes, ensuring timely and accurate processing of transactions. Demonstrated proficiency in financial software and Excel, showcasing strong organizational and communication skills.

Overview

9
9
years of professional experience

Work History

Tranist Operator

SETHRA
03.2023 - 10.2025
  • Operated transit vehicles efficiently, ensuring passenger safety and comfort during commutes.
  • Adhered to scheduled routes and timetables, demonstrating punctuality and reliability in service delivery.
  • Assisted passengers with inquiries, providing information on routes, schedules, and fare options.
  • Conducted routine inspections of vehicles, identifying maintenance needs to ensure optimal performance.

Emergency Medical Technician

Caremedical
05.2023 - 05.2024
  • Documented patient assessments and treatment plans accurately and efficiently.
  • Maintained readiness of emergency equipment through regular inspections and checks.
  • Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.

EMT-Basic

Puckett EMS
04.2022 - 04.2023
  • Provided emergency medical care to patients in critical situations, ensuring rapid response and support.
  • Assisted in patient assessments, gathering vital signs and medical history for accurate treatment plans.
  • Operated emergency response vehicles, adhering to safety protocols while navigating to incident locations.
  • Collaborated with healthcare teams to deliver coordinated care during transport to medical facilities.

Delivery Driver

PepsiCo
01.2020 - 04.2022
  • Navigated delivery routes efficiently, ensuring timely package arrivals.
  • Loaded and unloaded cargo while adhering to safety protocols.
  • Maintained accurate delivery logs for tracking purposes.
  • Communicated effectively with customers regarding delivery updates and issues.

Dairy Manager

Food City
04.2017 - 01.2020
  • Implemented inventory management systems to optimize stock levels and reduce waste.
  • Conducted routine inspections of dairy products to maintain quality control and consistency.
  • Checked department signage and confirmed proper pricing, making sure sale items accurate.
  • Enhanced dairy department efficiency by implementing effective inventory management systems.
  • Restocked cases with new merchandise and removed expired items for proper disposal.

Education

Bachelor of Science - Accounting

Western Governors University
Salt Lake City, UT
09-2026

Skills

  • Passenger assistance
  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Bookkeeping

Timeline

Emergency Medical Technician

Caremedical
05.2023 - 05.2024

Tranist Operator

SETHRA
03.2023 - 10.2025

EMT-Basic

Puckett EMS
04.2022 - 04.2023

Delivery Driver

PepsiCo
01.2020 - 04.2022

Dairy Manager

Food City
04.2017 - 01.2020

Bachelor of Science - Accounting

Western Governors University