Summary
Overview
Work History
Education
Skills
Timeline
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Eric Helfer

Albuquerque,NM

Summary

Experienced with team leadership, ensuring smooth production processes and high-quality output. Utilizes effective communication and problem-solving to address operational challenges. Strong understanding of workflow optimization and team management, contributing to overall productivity.

Overview

12
12
years of professional experience

Work History

Line Leader

Billy's LongBar
04.2015 - 12.2024
  • Supervised updating procedures for working documents such as shift reports and handovers.
  • Assisted in training new employees and implementing procedural changes.
  • Collaborated with manager on performance-related issues and employee performance reviews.
  • Trained new hires on company policies, safety procedures, equipment operation, and other essential tasks required for their role as Line Leader.
  • Reduced downtime through proactive equipment maintenance and timely troubleshooting of issues.
  • Managed conflict resolution among team members, maintaining a cohesive work environment conducive to productivity.
  • Monitored product quality to achieve superior quality reputation.
  • Enhanced team communication by conducting regular meetings, encouraging open dialogue, and providing constructive feedback.

Sales Associate

Je Enterprises
03.2018 - 10.2020
  • Increased sales by establishing rapport with potential customers and delivering tailored product presentations.
  • Participated in regular sales team meetings to share insights, learn from colleagues, and contribute toward collective goals for enhanced overall performance.
  • Enhanced customer satisfaction by addressing concerns, answering questions, and providing exceptional service during door-to-door interactions.
  • Established trust with potential clients using transparent communication methods and honest assessments of their requirements.
  • Generated new leads for the sales team by conducting thorough market research and identifying target neighborhoods.
  • Conducted daily prospecting activities to identify potential new clients within assigned territories.
  • Demonstrated adaptability in adjusting presentation style based on individual customer preferences, leading to increased success rates in closing deals.

Food Line Leader

Hiemat House
01.2013 - 03.2015
  • Assisted food services manager in maintaining food and beverage costs.
  • Prepared staff schedules according to business forecast and maintained focus on wage control productivity standards and guest service scores.
  • Enhanced food quality by implementing strict monitoring processes and guidelines.
  • Upheld rigorous standards for punctuality and professionalism, setting an example for fellow team members to follow.
  • Championed effective communication between front-of-house and back-of-house teams to establish seamless coordination during service periods.
  • Assisted in training new hires, ensuring they quickly became proficient in their job responsibilities.

Gas Station Clerk

Chevron
11.2012 - 02.2015
  • Maintained clean and orderly work station.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Provided accurate cash handling and timely transactions, ensuring smooth operations at the register.
  • Enhanced customer satisfaction by providing efficient and friendly service at the gas station.
  • Managed inventory and restocked shelves as needed to maintain adequate product availability.
  • Maintained a clean and organized store environment for improved customer experience.
  • Delivered exemplary customer service and warmly greeted guests.
  • Replenished products on shelf, rotated products and confirmed adherence to code dating procedures.

Education

Quitman High School
Quitman, AR

Skills

  • Employee training
  • Team management
  • Production scheduling
  • Troubleshooting
  • Workforce planning
  • Productivity enhancement
  • Task delegation
  • Safety procedures
  • Sanitation procedures
  • Food presentation
  • Allergen awareness
  • Customer focus
  • Team Training
  • Materials handling
  • Coaching and mentoring
  • Deadline management

Timeline

Sales Associate

Je Enterprises
03.2018 - 10.2020

Line Leader

Billy's LongBar
04.2015 - 12.2024

Food Line Leader

Hiemat House
01.2013 - 03.2015

Gas Station Clerk

Chevron
11.2012 - 02.2015

Quitman High School