ERIC HELLENGA
Hillside,IL
Summary
Adept at driving operational excellence, I leveraged analytical thinking and team collaboration to enhance departmental performance at Amazon. Specializing in problem identification and staff training, my leadership significantly improved efficiency. With a knack for innovative solutions, I excel in roles demanding critical thinking and effective customer service, ensuring both team and client satisfaction.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Problem Solver / Inventory Specialist / Department Manager
Amazon
Aurora, IL
01.2021 - Current
- Managed Packing, Quality, Problem Solve Departments
- Collaborated with cross-functional teams to resolve challenges.
- Encouraged associates and maintained a happy and safe work environment
- Trained and managed in multiple departments
- Trained team members on problem-solving techniques and tools.
- Documented processes related to problem resolution and created training materials for new staff members.
Photo Lab Manager / Tech Team Lead
Sam's Club
01.2011 - 01.2021
- Efficient in processing thousands of photos while tending to members
- Reconcile disgruntled situations with unhappy members
- Maintain printer operations and regular cleaning routines
- Senior Trainer for training new associates including creating training material
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Oversaw the day-to-day operations of the lab, including staffing and scheduling of personnel.
- Delegated work to staff, setting priorities and goals.
Education
Diploma in: HR And HR Management, Business Administration, Graphic Design. -
Alison Online
Bachelor of Arts - Asian Studies: Language and Culture
Calvin College
Grand Rapids, MI01.2010
Bachelor of Science - Linguistics, Japanese Minor
Eastern Michigan University
Ypsilanti, MI01.2015
Studied Abroad -
Japan Center for Michigan Universities
Hikone, Japan01.2008
Skills
- Problem identification
- Decision-making
- Analytical thinking
- Creative solutions
- Inventory tracking
- Time management
- Team collaboration
- Innovative thinking
- Critical thinking
- Logical reasoning
- Material handling
- Inventory auditing background
- Documentation and reporting
- Performance evaluations
- Staff management
- Staff training and development
- Schedule preparation
- Task delegation
- Customer service
Certification
- Teaching English as a Second Language
Languages
Japanese
Limited
Timeline
Problem Solver / Inventory Specialist / Department Manager
Amazon
01.2021 - Current
Photo Lab Manager / Tech Team Lead
Sam's Club
01.2011 - 01.2021
Diploma in: HR And HR Management, Business Administration, Graphic Design. -
Alison Online
Bachelor of Arts - Asian Studies: Language and Culture
Calvin College
Bachelor of Science - Linguistics, Japanese Minor
Eastern Michigan University
Studied Abroad -
Japan Center for Michigan Universities
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