ERIC HELM
COVINA
Summary
With over 35 years of experience in logistics, production, hospitality, restaurant, and sales operations, I am well-equipped to excel in a role that values strong communication, training, leadership, and financial skills. Team-oriented leader with a track record of success seeking a company that offers opportunities for growth and advancement. Expertise in strategic leadership, operational excellence, multi-site operations, banquet/event planning, profit and loss management, interpersonal communication, turnaround strategies for troubled locations, retail sales, budget management, promotions/community involvement, and food preparation/menu planning. Ability to source and procure effectively adds value to any organization.
Overview
38
38
years of professional experience
Work History
Operations Manager
The Walt Disney Company
11.2012 - Current
- Responsible for daily operations of a high-volume multi-unit locations that generates an average of $60 million in sales annually. Controlling costs, Sales Building, Manager Development, staff of over 600
- Streamlined business processes by analyzing current procedures and implementing necessary improvements.
- Increased overall efficiency by automating repetitive tasks and optimizing workflow.
- Profitability
- Leader of Leaders
- Business acumen
- Products/Food and beverage inventory
- Training/Development
- Champion of safety and environmental culture
- Operating systems
- Culture management
- Staffing and labor strategies
- Labor cost
- Efficiency
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
Director of Food and Beverage
Big League Dreams Chino Hills, Riverside, West Covina
09.2003 - 08.2012
- Responsible for daily operations:
- Menu development/planning
- Profitability
- Manager training and development
- New store openings
- Operating systems
- Inventory control
- Labor cost control
- Test Manager for new products
- Scheduling/staff/management
- Created and implemented Facility Inspection and Regional Walk Through
Co owner / General Manager
ADVANTAGE GRAPHICS
02.2001 - 09.2003
- Responsible for daily operations which included:
- Production and graphic design
- Marketing and sales
- Customer relations
- Inventory and cost control
- Staff development
- Financial planning
- Community involvement
General Manager
DAVE & BUSTER'S INC.
01.1997 - 09.2001
- Responsible for daily operations of a high volume Establishment that generates an average of $375,000 a week in sales. Controlling costs (Amusements and Food and Beverage), manager development, and a staff of 325 employees and 20 managers.
- Interviewed, trained, developed manager team
- Productivity: labor budget, and training labor
- Maintenance, physical appearance, R&M budgets
- Banquet planning and staffing for up to 1500 guest
Senior Managing Partner
CHILI'S/BRINKER INTERNATIONAL
01.1987 - 01.1997
- Responsible for the daily operations, manager development, Labor management, financial records, inventory control, food preparation, Quality control, and customer service-related issues.
- Hired, trained, supervised, scheduled staff
- Established, set, and maintained budgets; ensured managers stayed within budgets; prepared labor, food, and supply cost analyses
- Managed in-store Training Team
- Ordered food and supplies
- Worked with purveyors to develop bar promotions
- Resolved customer problems
Education
Business Administration And Management
CITRUS COLLEGE
Glendora, CA01.1989
Skills
- Analytical problem-solving
- Team leadership
- Operations management
- Customer service
Accomplishments
- Maintained top 2 positions in sales volume in the company from 2007 to 2012.
- Increased profitability by 1.25% each year from 2005 to 2012.
- Maintained Best Operational Facility in company from 2004 to 2012.
- Increased Per Person Average by five cents each year from 2004 to 2012 by coaching, sales contests, and strategic sales planning.
- #1 Midway Qtr.4, 2000, #1 Midway Qtr.1, 2001, Best Operations Qtr.1, 2001. Created Training Modules for all levels of managers (P&L, R&M, Operations). Increased employee moral by providing effective leadership. Also received 11 sets of wings (customer service awards).
- Reassigned to La Verne store to turnaround financials, increased sales 15% and customer count by 8% each month compared to prior year, Achieving and maintaining a top 10 ranking in region in profits.
- Reassigned to Moreno Valley; increased liquor mix by 6% in a four Month period.
- Reassigned to Claremont and San Bernardino to reduce food costs, Increase productivity and ensure food quality assurance.
- Selected as Unit Training Manager in each unit worked.
- Consistently received "A" ratings on health inspections.
- As Employee, functioned as Regional Trainer for both Cook and Server and opened stores across the country.
Affiliations
- La Verne Chamber of Commerce, Member
- San Dimas Chamber of Commerce, Member
Timeline
Operations Manager
The Walt Disney Company
11.2012 - Current
Director of Food and Beverage
Big League Dreams Chino Hills, Riverside, West Covina
09.2003 - 08.2012
Co owner / General Manager
ADVANTAGE GRAPHICS
02.2001 - 09.2003
General Manager
DAVE & BUSTER'S INC.
01.1997 - 09.2001
Senior Managing Partner
CHILI'S/BRINKER INTERNATIONAL
01.1987 - 01.1997
Business Administration And Management
CITRUS COLLEGE
Similar Profiles
Dr. Christie Mills-BrownDr. Christie Mills-Brown
Senior Director of A&R at The Walt Disney Company,Walt Disney AnimationSenior Director of A&R at The Walt Disney Company,Walt Disney Animation
Tom BrunoTom Bruno
Strategic Sourcing Category Manager at Walt Disney Company-Disney Cruise LineStrategic Sourcing Category Manager at Walt Disney Company-Disney Cruise Line
Jaedon Minniefield-FortierJaedon Minniefield-Fortier
Production Artisan at The Walt Disney Company/Disney Live EntertainmentProduction Artisan at The Walt Disney Company/Disney Live Entertainment
SAMMIA PRATTSAMMIA PRATT
Business Affairs Director at The Walt Disney Company - Disney InstituteBusiness Affairs Director at The Walt Disney Company - Disney Institute
FERNANDA FERNANDEZFERNANDA FERNANDEZ
Registered Nurse, Medical-Surgical/Telemtry Unit at PIH Health Hospital - WhittierRegistered Nurse, Medical-Surgical/Telemtry Unit at PIH Health Hospital - Whittier