Eric Hempelmann
West Bloomfield,MI
Summary
As a senior-level information technology leader with over 15 years of progressive responsibility, I possess a strong blend of technical and business acumen. Throughout my career, I have assisted leading-edge, globally-aligned organizations in achieving optimal operating and profit-generating status through innovative technological identification, implementation, and increased utilization. I am widely recognized for my ability to revitalize underperforming departments and transform them into world-class support organizations. Additionally, I possess exceptional communication skills that enable me to effectively convey complex concepts and technologies to audiences with varied backgrounds and experience.
Overview
27
27
years of professional experience
Work History
IT SERVICE DELIVERY AND SUPPORT MANAGER II
Amazon
05.2020 - 03.2023
- Responsible for Information Technology Department in an Amazon Robotic Fulfillment Center and Sort Center
- Member of the Senior Management Teams at DTW1, DTW5 and DET3 locations.
- Managed teams at multiple locations, operating 24hrs daily
- Operational Build Lead for DET3, (4.88M sq. ft. ARFC)
- Launch Lead for DET3 and DET6.
- Analyzed department and job-related functionality requirements to align technology priorities with business needs.
- Deployed, monitored and maintained system installation, upgrades and network integration.
- Oversaw development and implementation of improvements to support and network operations.
- Performed regular audits and tests of infrastructure and applications.
DIRECTOR OF INFORMATION TECHNOLOGY
Busch’s Inc
08.2016 - 09.2019
- Responsible for Information Technology Infrastructure, Operations and Support teams of a grocery retailer poised for growth
- Managed day to day information technology operations
- Member of the Senior Management Team
- Redesigned and implemented helpdesk support team
- Managed large project engagements
- Key contributor to the opening of two state-of-art grocery stores
- Brought the organization to become PCI compliant using a hybrid-cloud strategy
- Moved eCommerce activities to a highly secure /highly available cloud infrastructure
- Implemented a highly available WAN with the use of Palo Alto firewalls
- Redesigned the internal workings of the Self-Scan check outs system, reducing support calls and improving guest check out experience
- Architected and implemented a digital signage system improving the guest shopping experience at the Canton location
- Re-designed the security video systems for all the locations
- Improving reliability, cost efficiency and ease of access by the loss prevention team.
INFORMATION TECHNOLOGY MANAGER
Rivian Automotive
08.2015 - 07.2016
- Responsible for Information Technology operations at an up and coming Automotive OEM Start-up
- During my tenure, developed and implemented a strategic technology roadmap for the organization, giving them the foundation needed to help them with the timeline on entering the market with a vehicle in 2019
- Identified and implemented a technology roadmap aligned to the business strategic needs
- Designed and deployed infrastructure expansions/upgrades
- Designed and implemented the Disaster Recovery plans for the organization
- Manage and resolve user support requests from creation to completion
- Manage project engagements
- Developed and implemented the IT organizational structure
- Designed and implemented a 24/7 IT Helpdesk, with full RMM capabilities on all devices including mobile devices
- Implemented the infrastructure needs of a company that is experiencing rapid-growth
- This includes all technology needs for a company that went from about 20 FTEs in August of 2015 to over 150 FTE’s in June of 2016
- Developed the policies and procedures needed to pass a SOX compliance audit
- Designed and implemented Rivian’s first datacenter.
CONSULTANT/ENGINEER
Wacker & Associates
07.2014 - 08.2015
- Hands-on” Consultant for Information Technologies across various industries with a specialty in infrastructure
- Gather and create accurate requirements for infrastructure design, to meet the business needs of the client
- Design and deploy infrastructure expansions/upgrades
- Gather information, research, manage and resolve user support requests from creation to completion
- Manage project engagements.
DIRECTOR OF TECHNICAL SERVICES
Teoma Systems
01.2013 - 03.2014
- Responsible for the professional service operations at a leading systems integrator located in Troy, Michigan
- Oversight on all major systems implementations
- Designed and implemented a 24/7 Support Center for clients
- Hands-on architect for larger data center and call center implementations
- Designed and implemented the “Inside Sales” team
- Supervise over fifteen direct reports.
DEPARTMENT HEAD - INFORMATION TECHNOLOGY MANAGER
ViSalus
01.2011 - 12.2012
- Responsible for Information Technology operations at one of the fastest growing companies in the United States
- A subsidiary of Blyth Inc., ViSalus utilizes a direct selling approach to sell health and wellness products
- During my tenure, developed and implemented a technology roadmap for the organization helping propel the organization from $4M revenue per month in January 2011 to over $65M per month in May 2012
- Developed and implemented the current organizational structure starting from one IT colleague in January 2011 to over thirty colleagues in May 2012
- Designed and implemented a 24/7 IT Helpdesk for both internal and external users
- Implemented the infrastructure needs of a company that is experiencing hyper-growth
- This includes all technology needs for a company that went from about 40 FTEs in 2010 to over 700 FTE’s in May of 2011
- Helped design a mobile app and credit card swipe tool that was able to mobilize over 22K promoters, while maintaining
- PCI compliance
- Supervised over thirty direct and indirect reports located in multiple locations
- Responsible for identifying and implementing a technology roadmap aligned to the business strategic needs
- Enterprise wide budgetary and financial responsibilities for all technology within the organization $10M+ budget
- Developed the policies and procedures needed to pass an initial SOX compliance audit
- Designed and implemented Visalus’ first datacenter and COLO located in Troy, MI
- Implemented a 400 user state-of-the-art call center helping support the organization’s customer service need.
DEPARTMENT HEAD - INFORMATION TECHNOLOGY DIRECTOR
Village Green Companies
04.2008 - 12.2010
- Responsible for Information Technology operations at a privately held Property Management Company that manages over 140 properties located in the Mid-West
- Manage the day-to-day operations of the Information Technology department
- Supervise direct reports located in multiple locations
- Responsible for identifying and implementing technology that facilitate the strategic goals of the organization
- Architected and implemented the WAN, LAN and WLAN networks for the enterprise
- Enterprise wide budgetary and financial responsibilities for all technology within the organization
- Designed and implemented an IT Servicedesk with remote support for over 140 properties located throughout the Mid-
- West.
SENIOR ACCOUNT EXECUTIVE
Qwest Communications
03.2007 - 03.2008
- Responsible for revenue growth, and acquisition of market share in the Fortune 1500 accounts headquartered in
- Southeastern Michigan
PRINCIPAL / PRESIDENT
Metro Tech IT Services
09.2003 - 03.2007
- Metro Tech IT Services is the premier on-site information technology provider for Northern Oakland County,
- Michigan
- Responsibilities included budgeting, financing, sales, marketing and operations.
Tower Automotive
02.1996 - 07.2003
DIRECTOR OF eCOMMERCE
Tower Automotive
01.2000 - 01.2003
- Responsible for the identification, development, integration, implementation and support of new and legacy e-
- Commerce solutions at an enterprise level
- These solutions include partner, customer and vendor facing interfaces deployed in North America, South America and Europe
- Administered security for customer websites
- Managed customer facing eCommerce activities and relationships.
DIRECTOR OF INFORMATION TECHNOLOGY & CUSTOMER
Tower Automotive
01.1998 - 01.2000
- Responsible for the development, implementation and support of two Information Technology Customer Service
- Centers
- The centers were located in two North American locations and were responsible for supporting over 10,000 global users.
INFORMATION TECHNOLOGY MANAGER
Tower Automotive
01.1997 - 01.1998
- Responsible for Technical Center IT colleagues and computer operations datacenter.
LAN / WAN ADMINISTRATOR
01.1996 - 01.1997
- Administered the Local Area Network and Wide Area Network for the enterprise
Education
MBA Program - Technology
Bachelor of Science - eBusiness
Skills
- Software:
- Microsoft Office, Microsoft Windows 10/8/81/7, Apple
- Hardware: Cisco, HP, 3Com, Dell, Juniper, Avaya, Nortel, Hitachi, F5,
- Ruckus, IBM, Palo Alto
- Networking/OS: Windows Server, Exchange Server, Citrix, VMWare, Hyper-V
- Asset Management
- Software: MRI, Yardi
- ERP, CRM & PLM Software: QAD Mfg/Pro, Trinary EDI, Hyperion, Mas500, Salesforcecom,
Affiliations
Microsoft – Great Lakes Region, Technology Advisory Board Member (2003-2007) Detroit Regional Chamber of Commerce – Technology Board Member (2003-2007) President – Business Network International, ABE Chapter (2005-2006) Commodore/CEO/ Board Member– Oakland County Boat Club (2001- 2019)
Timeline
IT SERVICE DELIVERY AND SUPPORT MANAGER II - Amazon
05.2020 - 03.2023
DIRECTOR OF INFORMATION TECHNOLOGY - Busch’s Inc
08.2016 - 09.2019
INFORMATION TECHNOLOGY MANAGER - Rivian Automotive
08.2015 - 07.2016
CONSULTANT/ENGINEER - Wacker & Associates
07.2014 - 08.2015
DIRECTOR OF TECHNICAL SERVICES - Teoma Systems
01.2013 - 03.2014
DEPARTMENT HEAD - INFORMATION TECHNOLOGY MANAGER - ViSalus
01.2011 - 12.2012
DEPARTMENT HEAD - INFORMATION TECHNOLOGY DIRECTOR - Village Green Companies
04.2008 - 12.2010
SENIOR ACCOUNT EXECUTIVE - Qwest Communications
03.2007 - 03.2008
PRINCIPAL / PRESIDENT - Metro Tech IT Services
09.2003 - 03.2007
DIRECTOR OF eCOMMERCE - Tower Automotive
01.2000 - 01.2003
DIRECTOR OF INFORMATION TECHNOLOGY & CUSTOMER - Tower Automotive
01.1998 - 01.2000
INFORMATION TECHNOLOGY MANAGER - Tower Automotive
01.1997 - 01.1998
- Tower Automotive
02.1996 - 07.2003
LAN / WAN ADMINISTRATOR -
01.1996 - 01.1997
University of Phoenix - MBA Program, Technology
University of Phoenix - Bachelor of Science, eBusiness
Similar Profiles
Jay VarmaJay Varma
Strategic Enterprise Sales at AmazonStrategic Enterprise Sales at Amazon
Irma Lopez- MayorgaIrma Lopez- Mayorga
Operations Manager at AmazonOperations Manager at Amazon
Tamyah VealTamyah Veal
FC Associate at AmazonFC Associate at Amazon