Eric Her
Eureka,CA
Summary
Dedicated Retail Sales Outfitter recognized for exceptional customer service, problem-solving skills, and product knowledge. Committed to enhancing customer experiences and managing inventory effectively.
Overview
2
2
Languages
1
1
Certification
11
11
years of professional experience
Work History
Retail Sales Outfitter
Sportsman's Warehouse
Eureka, California
11.2023 - Current
- Assisted customers in selecting outdoor gear and apparel based on needs.
- Provided expert advice on products while ensuring customer satisfaction.
- Cross-sold complementary products to enhance customer experience and increase average sale value.
- Operated point-of-sale systems for efficient transaction processing.
- Resolved customer complaints in a timely manner while adhering to company policies.
- Informed customers of current sales promotions and discounts.
- Conducted product demonstrations to highlight features and benefits effectively.
- Maintained organized displays to enhance product visibility and accessibility.
- Collaborated with team members to efficiently restock shelves and optimize inventory management.
- Assisted with merchandising tasks such as organizing inventory, setting up promotional displays and pricing items.
- Processed returns, exchanges and refunds according to established procedures.
- Managed returns and exchanges while adhering to company policies.
- Welcomed customers at store entrance to create a friendly atmosphere. Provided assistance and responded to inquiries about products.
- Assisted with periodic inventory counts and cycle counts.
- Sorted and categorized backroom storage items for easier access. areas for efficient stocking of merchandise.
- Participated in special events such as seasonal sales promotions or holiday celebrations.
- Performed housekeeping duties such as vacuuming, dusting, cleaning windows and mirrors.
- Demonstrated knowledge of store products and services to assist customers in making purchasing decisions.
Cook
McDonald's
Eureka, California
02.2016 - 04.2017
- Prepared food items following standardized recipes and safety guidelines.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Prepared dishes in a fast-paced environment, working with teammates to maintain a high customer satisfaction rate.
- Supported team during peak hours to ensure timely service and met customer demand.
- Maintained cleanliness and organization of the kitchen and workstations daily.
- Followed food safety protocols to prevent contamination and ensure quality.
- Followed established procedures and requirements for safe food handling, storage and service.
- Used standardized recipes and other instructions to prepare food.
- Ensured safe operation of food prep equipment, minimizing risk and maintaining compliance with safety standards.
- Stocked supplies and ingredients to support uninterrupted kitchen operations.
- Operated kitchen equipment efficiently to ensure timely meal preparation.
- Efficiently organized storage areas to optimize space and accessibility. for efficient usage of space.
- Worked with management to successfully implement new menu items, enhancing customer offerings.
Education
High School Diploma -
Zoe Barnum
Eureka, CA05-2015
Skills
- Point-of-sale management
- Customer support
- Product expertise
- Sales planning
- Inventory control
- Merchandise presentation
- Visual merchandising
- Product presentation
- Product display
- Returns management
- Order fulfillment
- Cash handling
- Shrink management
- Problem solving
- Adaptability
- Customer interaction
- Teamwork
- Merchandising
- Order fulfillment
Languages
English
Professional
Hmong
Native/ Bilingual
Certification
- DOJ Certified Firearm Instructor
Timeline
Retail Sales Outfitter
Sportsman's Warehouse
11.2023 - Current
Cook
McDonald's
02.2016 - 04.2017
High School Diploma -
Zoe Barnum