Eric Hernandez
Herriman,UT
Summary
I am a versatile professional with a diverse background in security, sales, equipment operation, and inventory management. My experience includes working as a hospital security personnel, where I honed my communication and conflict resolution skills while ensuring the safety of patients and staff. In addition, I have experience in door-to-door sales for solar energy, where I successfully engaged with customers, provided educational presentations, and built rapport to promote sustainable solutions.
As an excavator operator, I developed strong technical skills and a deep understanding of safety protocols, effectively managing heavy machinery while collaborating with construction teams to achieve project goals. My role as a stocker in a retail environment further refined my organizational skills and attention to detail, allowing me to maintain inventory and enhance the customer shopping experience.
With a strong emphasis on customer service, problem-solving, and teamwork, I thrive in dynamic, fast-paced settings. I am dedicated to promoting safety and efficiency in all aspects of my work, leveraging my diverse skill set to contribute positively to any organization.
Overview
3
3
years of professional experience
Work History
Security Officer
University of Utah Hospital
12.2023 - Current
- Conflict Resolution and De-escalation: Effectively de-escalating situations involving agitated or distressed patients to maintain a calm atmosphere. This includes using verbal communication techniques to diffuse tension and ensuring the safety of everyone involved.
- Patient Restraint: If necessary, safely restraining patients to their beds when they pose a risk to themselves or others, following established protocols to ensure their safety and dignity.
- Support for Medical Staff: Assisting healthcare professionals by providing support during high-stress situations, ensuring their safety while they focus on patient care.
- Documentation and Reporting: Maintaining detailed records of incidents, visitor logs, and any unusual activities, contributing to the overall safety protocols of the facility.
Door-to-Door Sales Representative
Nusun Solar
02.2023 - 09.2023
- Sales Presentations: Approaching homeowners to explain the advantages of solar energy, including cost savings, environmental benefits, and available financing options. Tailoring presentations to address individual homeowner concerns and needs.
- Building Rapport: Establishing trust and rapport with potential customers, actively listening to their questions and concerns, and providing clear, informative answers.
- Overcoming Objections: Effectively handling objections or skepticism about solar energy by providing data, testimonials, and demonstrating the long-term benefits of solar investment.
- Scheduling Consultations: Setting up appointments for more in-depth consultations or site assessments, where technical experts can evaluate the home’s solar potential and provide detailed proposals.
Stocker
Walmart
06.2022 - 12.2022
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Maintained effective team member communication.
- Stocked designated items on shelves, end caps and displays.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Interacted with guests in friendly and knowledgeable way.
- Answered customer questions and provided detailed product information.
Excavator Operator
Rain Tree Landscaping
12.2021 - 06.2022
- Machine Operation: Skillfully operating excavators to perform tasks such as digging trenches, lifting and moving heavy materials, and grading surfaces. This includes understanding the machine’s controls and capabilities.
- Maintenance Checks: Performing routine maintenance on the excavator, such as checking fluid levels, cleaning filters, and inspecting for wear and tear to ensure optimal performance.
- Problem-Solving: Troubleshooting issues that arise during operation, such as difficult soil conditions or equipment malfunctions, and making adjustments as necessary.
- Communication: Collaborating with other construction team members, including foremen and laborers, to coordinate tasks and ensure projects are completed efficiently and on schedule.
Education
High School Diploma -
Bingham High School
South Jordan, UT01-2022
Skills
Communication Skills:Strong verbal communication to engage with patients, customers, and team members
Ability to explain complex information clearly and persuasively
- Customer Service Orientation:Providing support and assistance to patients, customers, and visitors
Building rapport and trust through attentive listening and responsiveness - Problem-Solving Abilities:Quick thinking to resolve conflicts or emergencies in a healthcare setting
Addressing customer objections in sales and troubleshooting issues in equipment operation - Attention to Detail:Carefully monitoring surroundings for safety and security
Ensuring accurate inventory management and compliance with project specifications - Team Collaboration:Working effectively with colleagues in high-pressure environments, such as hospitals and construction sites
Coordinating with sales teams and other staff to meet common goals
- Physical Stamina and Strength:Capability to perform physically demanding tasks, including lifting, moving, and operating heavy machinery
Endurance for long hours spent on feet, whether in retail or on construction sites - Safety Awareness:Knowledge of safety protocols to prevent accidents in healthcare, construction, and retail settings
Conducting regular equipment checks and maintaining safe environments for customers and coworkers - Time Management:Prioritizing tasks effectively to ensure timely completion of projects, whether restocking shelves or finishing a job on a construction site
Managing appointments and follow-ups in sales and service roles - Technical Skills:Operating heavy machinery and understanding technical specifications
Familiarity with inventory systems and sales technologies - Sales and Persuasion Skills:Ability to promote products effectively and close sales
Educating customers on the benefits of products, from solar energy to healthcare safety
Timeline
Security Officer
University of Utah Hospital
12.2023 - Current
Door-to-Door Sales Representative
Nusun Solar
02.2023 - 09.2023
Stocker
Walmart
06.2022 - 12.2022
Excavator Operator
Rain Tree Landscaping
12.2021 - 06.2022
High School Diploma -
Bingham High School
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