Eric Herrera
Rialto,CA
Summary
Proactive and detail-oriented Players Club Ambassador with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identify and address issues, with a focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
Work History
Players Club Ambassador
Yaamava' Resort & Casino at San Manuel
03.2023 - Current
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Developed strategies for enhancing engagement through innovative promotional initiatives and activities.
- Resolved guest inquiries efficiently, leveraging problem-solving skills to maintain service excellence.
- Consulted with multiple departments to resolve discrepancies and create expert solutions.
- Coordinated events and promotions, ensuring seamless execution and alignment with casino standards.
- Implemented resolution techniques to understand customer needs and recommend relevant products and services.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Learned and maintained an in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Assisted in training new ambassadors on customer service protocols and operational procedures.
Manager
The Habit Burger Grill
04.2021 - 03.2023
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Trained, scheduled, and supervised employees to maintain and uphold store policies and optimize staffing rotations.
- Monitored customer feedback to improve employee performance and overall customer service.
- Presented process improvement ideas to the store manager to cultivate a professional, friendly, and efficient work environment.
- Implemented inventory management strategies to reduce waste and improve product availability.
- Managed scheduling to balance labor costs while meeting peak customer demands effectively.
- Led team in achieving operational excellence through streamlined processes and effective communication.
Manager
California Fish Grill
01.2019 - 04.2021
- Trained and mentored staff, fostering a collaborative and high-performing work environment.
- Analyzed sales trends to optimize menu offerings and drive customer satisfaction.
- Developed training programs that enhanced employee skills and improved service quality.
- Conducted performance evaluations to ensure team accountability and continuous improvement.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
Education
High School Diploma -
Milor High School
Rialto, CA06-2018
Skills
- Administrative and Office Support
- Cultural Awareness
- Special Promotions
- Business development
- Problem-Solving Ability
- Strategic Sales Knowledge
- Customer Complaint Management
- Typing Proficiency
- Computer Proficiency
- Policy and Procedure Adherence
- Team management
- Customer engagement
Timeline
Players Club Ambassador
Yaamava' Resort & Casino at San Manuel
03.2023 - Current
Manager
The Habit Burger Grill
04.2021 - 03.2023
Manager
California Fish Grill
01.2019 - 04.2021
High School Diploma -
Milor High School