Eric Herschberg
Tempe,US
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
15
15
years of professional experience
Work History
Customer Service SIS/Synergy Platform
Edupoint Educational Systems
05.2022 - 07.2024
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Resolved customer complaints, leading to increased satisfaction ratings.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Logistics Department
Arizona Pepper Products
08.2021 - 07.2022
- Conducted regular audits of inventory to maintain accurate records and prevent stock discrepancies.
- Maintained open lines of communication between logistics, sales, and production departments to ensure a cohesive approach to supply chain management.
- Tracked orders and notified customers of status or potential delays.
- Designed private labels for potential clients using adobe photoshop and illustrator.
Sales/Marketing Assistant
Inside Out Showroom
10.2017 - 08.2021
- Assisted in the creation of sales presentations tailored to individual client needs, resulting in higher closing ratios.
- Supported sales team by providing timely updates on inventory levels, ensuring adequate stock availability for meeting customer demands.
- Demonstrated willingness and interest in learning new tasks and skills.
Manager
Lids Corporation
09.2015 - 09.2017
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Facility Designer
U-Haul Corporate International Headquarters
09.2014 - 03.2015
- Obtained approval of concepts by submitting rough drafts to management or to client.
- Used Adobe Creative Suite to edit images for use in marketing materials and website content.
- Created detailed wireframes and mockups to communicate design ideas effectively to cross-functional teams.
- Collaborated with senior management to develop, review and finalize design concepts.
- Created sketches and technical drawings to present design concepts to clients.
Retail – Sales Associate
Target Corporation
08.2009 - 09.2014
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Coordinated with stock team to expedite restocking of high-demand items.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Managed efficient cash register operations.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Education
Bachelor of Arts - Game Arts & Design -
The Art Institute of Phoenix
Phoenix, AZ09.2014
Skills
- Extensive experience with providing excellent customer service through positive interactions and problem-solving resolutions
- Working multiple tasks simultaneously to reach company specified deadlines and goals
- Obtaining collaboration in a team environment
- Able to work effectively within a diverse team of peers and management
- Leader/Self-starter
- Strong communicator
- Strong team player who can also work well independently
- Creative thinker/Problem solver
- Influencer
- Goal oriented
Timeline
Customer Service SIS/Synergy Platform
Edupoint Educational Systems
05.2022 - 07.2024
Logistics Department
Arizona Pepper Products
08.2021 - 07.2022
Sales/Marketing Assistant
Inside Out Showroom
10.2017 - 08.2021
Manager
Lids Corporation
09.2015 - 09.2017
Facility Designer
U-Haul Corporate International Headquarters
09.2014 - 03.2015
Retail – Sales Associate
Target Corporation
08.2009 - 09.2014
Bachelor of Arts - Game Arts & Design -
The Art Institute of Phoenix
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