Eric Heusbourg
Burnsville,MN
Summary
Experienced with customer engagement and sales processes, ensuring positive shopping experience. Utilizes effective communication and problem-solving skills to meet customer needs. Track record of maintaining product knowledge and managing sales transactions efficiently.
Overview
5
5
years of professional experience
Work History
Counter Sales Representative
Gustave A. Larson
08.2024 - Current
- Assisted customers with product selection and inquiries to enhance purchasing experience.
- Coordinated inventory management, ensuring accurate stock levels and timely restocking.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Maintained a clean and organized store environment for an enhanced shopping experience.
- Answered telephone calls to offer information and promote business products.
Inside Sales Representative
Winsupply of St. Paul
07.2023 - 04.2024
- Developed and maintained relationships with clients to enhance customer satisfaction and retention.
- Managed order processing and follow-ups, ensuring timely delivery and resolution of customer inquiries.
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Business Development Representative
Coyote Logisitcs
04.2022 - 01.2023
- Identified client needs through thorough research and tailored solutions to enhance customer satisfaction.
- Utilized CRM software to track leads, manage accounts, and streamline communication processes.
- Developed business pipeline using cold and warm techniques.
- Brought in new accounts through successful networking strategies and promotional approaches.
- Used SalesForce to handle current portfolio and prospective leads.
Customer Service Representative
Securian Financial
05.2021 - 02.2022
- Resolved customer inquiries efficiently, enhancing overall satisfaction and retention rates.
- Processed insurance claims accurately, ensuring compliance with company policies and state regulations.
- Analyzed customer feedback to identify areas for improvement, contributing to enhanced service delivery strategies.
- Managed escalated customer issues effectively, demonstrating strong problem-solving abilities in high-pressure situations.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
BBA - Marketing
University of Wisconsin, Eau Claire
Eau Claire, WI05-2021
Skills
- Customer service
- Point of sale systems
- Product demonstration
- Problem-solving
- Time management
- Customer assistance
- Attention to detail
Timeline
Counter Sales Representative
Gustave A. Larson
08.2024 - Current
Inside Sales Representative
Winsupply of St. Paul
07.2023 - 04.2024
Business Development Representative
Coyote Logisitcs
04.2022 - 01.2023
Customer Service Representative
Securian Financial
05.2021 - 02.2022
BBA - Marketing
University of Wisconsin, Eau Claire