Summary
Overview
Work History
Education
Skills
Timeline
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Eric Higgs

Phoenix,Arizona

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Support Escalation Representative (Work From Home)

DoorDash Inc.
04.2021 - Current
  • Quickly resolving problems for Customers, Merchants, and Dashers by e-mail and phone
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.
  • Primary resource for escalations stemming from front-line team members
  • Streamlined internal processes for improved efficiency, reducing overall costs for organization.
  • Following up on pending issues, both preemptively and ad-hoc
  • Working closely with Team Manager to ensure individual and team goals are met
  • Handle customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Analyzing performance of Operation Support Team through metrics and behavioral trends
  • Knowledge of Salesforce and Amazon Connect Integration System.

Cashier/Customer Service

Whole Foods Market
03.2018 - 01.2021
  • Manage transactions with customers using cash registers
  • Performed cash, card and check transactions to complete customer purchases.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Streamlined checkout process for increased efficiency and reduced waiting times.

Cashier/Courtesy Clerk

Target Corporation
09.2017 - 01.2018
  • Developed knowledge about product sales items to answer shoppers questions
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication.

Education

Bachelors of Science in Business Administration (BBA) - Business Administration And Management

Grand Canyon University
Phoenix, Arizona
05.2025

Skills

  • Self-motivated
  • Team leadership
  • Knowledge of Microsoft Office
  • Knowledge of Salesforce and Amazon Connect Integration System
  • Quick learner and adapter
  • Excellent problem solving skills
  • Organized
  • Customer Support

Timeline

Support Escalation Representative (Work From Home)

DoorDash Inc.
04.2021 - Current

Cashier/Customer Service

Whole Foods Market
03.2018 - 01.2021

Cashier/Courtesy Clerk

Target Corporation
09.2017 - 01.2018

Bachelors of Science in Business Administration (BBA) - Business Administration And Management

Grand Canyon University

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Eric Higgs