Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Eric Hill

Rochester,NY

Summary

Proven team leader with a track record of enhancing customer satisfaction at Ridgemont Country Club, adept in event coordination and inventory management. Demonstrates exceptional communication and guest services skills, ensuring smooth operations and positive member experiences. Known for reliability and initiative, significantly improving service standards and operational efficiency.

Developed strong organizational and customer service skills in fast-paced environment, aiming to transition into new field. Demonstrated ability to manage equipment and maintain clean and efficient workspace. Seeking to leverage these skills to make positive impact in different role.

Bringing friendly and organized approach to workplace, combined with strong attention to detail. Knowledge of customer service and facility upkeep paired with skills in managing equipment and ensuring proper storage. Ready to contribute to seamless and efficient operation.

Professional in hospitality industry with proven track record in providing exceptional service and maintaining high standards. Adept at managing guest interactions, handling equipment, and ensuring smooth operations in fast-paced environments. Strong focus on teamwork and results, demonstrating flexibility and reliability. Skilled in problem-solving, customer service, and maintaining organized workspaces.

Overview

4
4
years of professional experience

Work History

Pro Shop/Bag Room Attendant

Ridgemont Country Club
06.2022 - Current
  • Assisted with event coordination, including tournament setup and logistics for smooth operations.
  • Trained new employees comprehensively on all aspects of Pro Shop operations, promoting high-quality service standards.
  • Managed cash register transactions accurately, ensuring proper handling of payments and receipts.
  • Demonstrated outstanding communication skills while resolving customer complaints or concerns professionally.
  • Assisted in inventory management, ensuring accurate tracking of products and timely restocking of items.
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Monitored guest activity at driving range areas, enforcing safety rules and maintaining a secure environment for all visitors.
  • Expedited golfer check-in process by swiftly locating pre-arranged sets of clubs for those utilizing rental equipment.
  • Provided excellent customer service, addressing member needs promptly and courteously.
  • Effectively managed the inventory of rental clubs, ensuring proper maintenance and timely replacement of damaged or worn equipment.
  • Increased overall efficiency by maintaining accurate records of stored golf bags and their respective owners.
  • Assisted with golf cart management, contributing to smooth daily operations on the course.
  • Entrusted with maintaining the security of member property within the bag room area, upholding club standards for safety and privacy.
  • Enhanced member experience by promptly cleaning clubs after rounds of golf, keeping equipment in pristine condition.

Cashier

Wegmans
09.2020 - 09.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Education

Bachelor of Science - Finance

St. John Fisher University
Rochester, NY
05-2026

High School Diploma -

Greece Olympia
Rochester, NY
06-2022

Skills

  • Patience and empathy
  • Reliability and punctuality
  • Safety awareness
  • Initiative and Self-motivation
  • Guest services
  • Team building
  • Team oversight

Interests

  • Cooking
  • Gym Workouts
  • Team Sports
  • I participate in various sports activities for physical activity, camaraderie, and personal growth

Timeline

Pro Shop/Bag Room Attendant

Ridgemont Country Club
06.2022 - Current

Cashier

Wegmans
09.2020 - 09.2021

Bachelor of Science - Finance

St. John Fisher University

High School Diploma -

Greece Olympia
Eric Hill