Eric Hilsgen
South St Paul,Minnesota
Summary
Accomplished Manager with a proven track record in the retailindustry, enhancing customer satisfaction and optimizing inventory management. Expert in team leadership and decision-making, achieving significant improvements in employee productivity and engagement. Skilled in relationship building and staff training, consistently delivering high-quality service and operational excellence.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Manager
Kath Fuel Oil Service
12.2012 - 11.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Manager
Holiday Stationstores
09.1997 - 10.2012
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Education
High School Diploma - General Studies
Simley High School
Inver Grove Heights, MN06.1998
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Merchandising
Certification
Food Handlers License
Timeline
Manager
Kath Fuel Oil Service
12.2012 - 11.2024
Manager
Holiday Stationstores
09.1997 - 10.2012
Food Handlers License
High School Diploma - General Studies
Simley High School
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