Eric Hintz
Vernon
Summary
Result-driven and detail-oriented Associate Director of Operations with over 5 years of experience. Demonstrated expertise in optimizing operational processes, managing cross-functional teams, and driving strategic initiatives to improve efficiency and profitability. Proven track record of effectively overseeing project roadmaps, vendor relationships, and budget allocation. Skilled in implementing innovative solutions to enhance workflow and quality control.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Associate Director Of Operations
Partner in Publishing
03.2020 - Current
- Developed a new invoicing process that reduced late payments by 51%
- Seamlessly led company transitions to multiple new platforms and products, ensuring smooth implementation without disruptions
- Continuously monitor revenue margins across all projects
- Update project management software for more efficient tracking
- Identify and target areas in which our business can improve operations and effectiveness
- Oversee and track employee productivity
- Assist upper management in setting goals that promote company growth
- Ensure that all internal workflows are seamless for Project Managers and employees
Associate Project Manager
Partner in Publishing
02.2019 - 03.2020
- Assisted Managing Partner in market research, business development and marketing campaigns
- Oversaw account management activities in regards to monitoring, client relations, and operations
- Created, edited and published promotional, marketing, and informational videos
- Assisted in various aspects of the planning and execution of strategic marketing
- Generated sales through new leads and renewals
- Attended conventions and expos to showcase and demo learning platforms
- Remodeled learning platforms through client suggestions and feedback
Financial Services Representative
Northwestern Mutual
10.2018 - 02.2019
- Utilized CRM Microsoft Dynamics to manage client services
- Engaged in meetings with clients regarding financial security
- Completed the application process from the “fact-finder” stage to underwriting
Education
Bachelor of Science - International Business
University of Scranton
Scranton, PASkills
- Project Management
- Work Operating Systems
- Client Management Software
- Quickbooks Online
- Microsoft Office
- Education Technology
- Document Automation Software
Certification
monday workOS Product Badge December 2021
SharpSpring Agency License September 2019
monday Advanced Workflow Badge April 2023
Timeline
Associate Director Of Operations
Partner in Publishing
03.2020 - Current
Associate Project Manager
Partner in Publishing
02.2019 - 03.2020
Financial Services Representative
Northwestern Mutual
10.2018 - 02.2019
Bachelor of Science - International Business
University of Scranton
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