Eric Ho
Jericho
Summary
Results-driven technology leader with extensive experience in transforming IT infrastructure and implementing innovative solutions. Adept at managing vendor relationships and leading teams to enhance productivity, while ensuring compliance and cybersecurity measures are met.
Overview
27
27
years of professional experience
Work History
Chief Technology Officer
R&T Deposit Solutions
New York
06.2022 - Current
- Oversaw corrective action plans to remedy structural, organizational and departmental issues.
- Briefed executive team on technology risks and recommended methods to remedy problems.
- Implemented solutions to enhance operational efficiency and address complex technical challenges.
- Coordinated with other departments to ensure successful completion of all IT initiatives.
- Hired, trained, and mentored staff members to maximize productivity.
- Fostered cross-functional collaboration to enhance project outcomes and drive innovation.
- Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
- Supervised transformation of company's IT infrastructure and established technical vision as senior IT leader.
- Developed and implemented innovative technology solutions to enhance operational efficiency and drive business growth.
- Strategized and implemented plans to transform and revitalize operations, capitalizing on emerging industry trends.
- Developed comprehensive strategic plans to align technology initiatives with business objectives and drive organizational growth.
- Managed vendor relationships to optimize software and hardware resources.
- Directed cybersecurity measures to protect sensitive customer data and transactions.
- Championed innovation by evaluating emerging technologies for potential integration.
- Established KPIs for financial, operational and sales goals.
- Developed IT strategies and set into place all infrastructure policies.
- Regularly tested security technologies and implemented network penetration assessment tools.
- Managed third-party vendors and client IT teams to effectively and efficiently deliver solutions.
- Managed IT staff, including hiring, training, mentoring, and evaluating performance.
- Facilitated communication between technical teams by providing clear direction on project goals.
- Collaborated with vendors on hardware and software procurement decisions in order to maximize cost savings while meeting quality standards.
- Reviewed regulatory guidelines to ensure adherence in evaluation processes.
- Participate in the annual Fed Review Board as a Technology Service Provider.
- Documented FRB findings, and prepared detailed reports for internal review processes.
- Manage and facilitate annual SOC 1 and SOC 2 audit reviews.
Senior VP of Network Infrastructure
R&T Deposit Solutions
Jericho
02.2017 - 05.2022
- Provided strategic guidance to executive team on operational decisions and initiatives.
- Evaluated current systems and processes to identify opportunities for streamlining operations.
- Implemented strategic offerings to enhance company's suite of products and services.
- Ensured compliance with applicable laws, regulations, policies, and procedures.
- Developed new policies and procedures to increase efficiency in all departments.
- Directed annual budgeting process and oversaw financial performance of departmental operations.
- Reported to executive leadership on performance metrics, challenges, and strategic opportunities.
- Coordinated workflow among team members for optimal efficiency and productivity.
- Led regular team meetings to discuss project updates and address challenges.
- Collaborated with developers to design efficient database schemas and queries.
- Trained junior staff on best practices in database management and administration.
- Led infrastructure projects from initiation through completion in diverse environments.
- Assessed potential vendors for hardware and software solutions for infrastructure projects.
- Monitored milestones and deliverables to stay ahead of schedules and proactively spot potential roadblocks.
Vice President of Network Infrastructure
R&T Deposit Solutions
New York
02.2011 - 02.2017
- Led infrastructure planning and execution for diverse technology projects.
- Managed system upgrades and maintenance across multiple platforms.
- Developed disaster recovery strategies to ensure data integrity.
Manager of Database Administration
R&T Deposit Solutions
New York
02.2004 - 02.2011
- Managed database integrity and security across multiple platforms.
- Developed and implemented database management policies and procedures.
- Oversaw data migration processes to enhance system performance.
- Collaborated with IT teams to optimize database functionality.
- Trained staff on best practices in database usage and maintenance.
- Provided technical support for database-related issues across departments.
- Performed capacity planning activities based on current usage trends and future projections.
- Developed, implemented and maintained database systems to ensure data accuracy and integrity.
- Installed, configured, and maintained databases for production environments.
- Conducted regular audits of all databases in order to identify potential security risks or other vulnerabilities.
- Developed redundant systems and procedures for disaster recovery and archiving to maintain data protection.
Database Administrator
R&T Deposit Solutions
New York
02.2001 - 02.2004
- Managed database performance tuning and optimization for enterprise applications.
- Developed backup and recovery strategies for critical data systems.
- Implemented security protocols to protect sensitive database information.
- Monitored database health and resolved issues proactively to ensure uptime.
- Trained junior staff on best practices in database management and administration.
- Configured user accounts, privileges, roles, profiles. in the database server.
- Monitored performance of queries and tuned them as needed using Explain Plan tool.
- Installed, configured, and maintained Microsoft SQL Server databases on Windows servers.
- Optimized storage and archiving practices to manage database size and performance.
Junior Database Administrator
HSBC Bank USA
Buffalo
06.1999 - 02.2001
- Created stored procedures, triggers, indexes, views and other database objects as needed.
- Installed, configured, and upgraded various versions of Oracle, MS SQL, and DB2 databases on various platforms.
- Performed regular maintenance tasks such as index rebuilds and reorganization of data files to improve performance.
- Assisted in developing backup strategies for all databases including recovery processes.
Education
Bachelor of Science - Management Information Systems and Finance
SUNY At Buffalo
Buffalo, NY05-1999
Skills
- IT strategy development
- Vendor relationship management
- Cybersecurity management
- Data integrity assurance
- Infrastructure transformation
- Cross-functional collaboration
- Risk assessment
- Problem solving
- Team leadership
- Strategic planning
- Change management
- Innovation implementation
- IT infrastructure management
- IT management and delivery
- Disaster recovery planning
- Enterprise architecture
- Digital transformation
- Cloud strategy management
- Infrastructure monitoring
- Training and mentoring
- IT risk management
- IT governance
- Cybersecurity control
- Technology integration
- Negotiation
- Supplier relations
Timeline
Chief Technology Officer
R&T Deposit Solutions
06.2022 - Current
Senior VP of Network Infrastructure
R&T Deposit Solutions
02.2017 - 05.2022
Vice President of Network Infrastructure
R&T Deposit Solutions
02.2011 - 02.2017
Manager of Database Administration
R&T Deposit Solutions
02.2004 - 02.2011
Database Administrator
R&T Deposit Solutions
02.2001 - 02.2004
Junior Database Administrator
HSBC Bank USA
06.1999 - 02.2001
Bachelor of Science - Management Information Systems and Finance
SUNY At Buffalo