Eric Holcomb
Mount Airy,GA
Summary
Experienced Director of Operations proficient in managing Transportation operations with exceptional team supervision, project coordination and analytical problem-solving skills.. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
20
20
years of professional experience
Work History
DIRECTOR
DEDICATED FLEET OPERATIONS | U.S. XPRESS INC
01.2016 - Current
- Create and implement policy changes for 9 Dedicated Operations teams based in regional locations
- Provide costing inputs for dedicated operations including but not limited to driver pay, on-site manger pay, equipment and costs
- Manage $100M in annualized Profit & Loss statements and have full knowledge of it components
- Implement plans based on results to drive improvement
- Monitor all operations to ensure all employees comply with administrative policies, procedures, safe work habits, contract administration, and DOT regulations
- Build, develop, and maintain relationships with customers necessary for transparency, accountability, and increasing business with enterprise accounts
- Develop account specific recruiting requirements including identifying hiring areas.
Director, SOLO OTR Operations
U.S. XPRESS INC.
Tunnel HIll, GA
12.2014 - 01.2016
- Organize and manage workflow of Solo Operations employees to ensure the highest performance
- Responsible for directing the development, planning, operations, and administration of the Fleet Operations staff to achieve maximum profitability and growth in support of US Xpress’ goals and objectives for the solo SBU
- Manage the implantation and execution of policies and practices set forth by executive management
- Analyze and report to executive management on designated SBU and Safety KPIs
- Assist in design and implementation of the 25:1 Driver to Fleet Manager Ratio platform.
FLEET OPERATIONS MANAGER
MOHAWK INDUSTRIES
09.2013 - 12.2014
- Manage the day to day operation and efficiency of the line haul fleet
- Manage a staff of 2 Driver Supervisors and 110 OTR drivers including interviewing, training, appraising performance, disciplining, and resolving issues
- Oversee DOT compliance and reporting as it relates to the fleet
- Track and maintain all vehicle usage and audit/process all fleet related charges (equipment repair invoices, purchase orders, equipment leases, etc.)
- Provide field operations assistance and communication in all fleet related accidents and service related issues
- Facilitates rapid solutions to driver questions and problems and serves as the primary channel of communication for drivers.
SR. OPERATIONS MANAGER
U.S. XPRESS INC
09.2012 - 09.2013
- Responsible for directing the development, planning, operations, and administration of the Fleet Operations staff to achieve the maximum profitability and growth in support of US Xpress’ goals and objectives for the solo SBU
- Manage the implantation and execution of policies and practices set forth by executive management
- Develop, train, and manage a team of 5 Fleet Owners and 40 Fleet Managers to carry out operations strategies to achieve maximum profitability
- Coordinate effort to build motivation and increase morale amongst Fleet Owners, Fleet Managers, and other departments
- Analyze and distribute operational reports to staff on a daily, weekly and monthly basis
- Take action based on the results of the analysis.
FLEET OWNER/WEEKEND OPERATIONS MANAGER
U.S. XPRESS INC
03.2008 - 09.2012
- Responsible for all aspects of the assigned fleet within the solo SBU to include service, safety, maintenance, driver retention, home times, payroll, deadhead, and other issues that impact the profitability of the fleet and annual revenue
- Manage and provide leadership to 6 Fleet Managers and respond to their needs with a sense of urgency
- Understand and enforce company policies and procedures to both driver and office staff
- Analyze SBU specific KPI’s such as Driver Turnover, Utilization, etc
- And implement changes to drive improvement.
LOAD PLANNER | U.S. XPRESS INC
04.2005 - 03.2008
- Ensure on time service for all expedited and service sensitive customers
- Match freight with the optimal driver based on reviewing available loads and available drivers, drivers hours of service, deadhead percentage, and driver utilization for an assigned market
- Prioritize loads by time, special characteristics such as high value product or hazardous materials, and customer priority
- Review list of drivers available to accept each load for proximity to pick up location, available hours under DOT regulations, home time and training requirements, and factors impacting driver retention
- Review ratio of available loads to available trucks for assigned region, area or customer and report the load balance to management daily
- Coordinate with Fleet Management to resolve driver issues to prevent service failure to the customer.
FLEET MANAGER
U.S. XPRESS INC
01.2005 - 04.2005
- Build relationships and promote driver retention with an assigned fleet of OTR drivers
- Manage driver and make capacity availability by maintaining seated truck count, accurate driver PTA’s, keep driver turnover down
- Establish company performance objectives with drivers and monitor performance
- Perform annual performance review with each driver in fleet and take proper disciplinary actions when necessary
- Ensure on time service is met; address possible service issues in a timely manner while coordinating with Customer Service and Load Planning departments
- Repower loads as needed
- Promote safe operations by monitoring and ensuring driver’s participation in all safety related training, hours of service compliance, Hazmat, HVL/Homeland Security Compliance and drug testing compliance
- Reminds driver of the importance of operating truck safely.
CUSTOMER SERVICE REPRESENTATIVE
U.S. XPRESS INC
07.2004 - 09.2004
- Solicit committed and non-committed freight from an assigned customer base via a multitude of communication exchanges on a daily basis, based on enterprise needs
- Develop and maintain strong customer relationships to allow for the greatest opportunities in generating the highest level of freight volumes
- Work with all Planning, Fleets and Customer Service Managers to maximize the amount of freight to accept
- Offer and outsource the appropriate loads to the USX network of carriers
- Track and trace all active orders for current on-time status and proactively contact customers, providing them with shipment status
- Seek alternate solutions with customers in the event of a service deviation, including change of pick up or delivery appointments
- Interface with Sales personnel to advise them on any feedback provided by the customer relative to our service, product offerings or, changes in their business levels with US Xpress
- Monitor trailer pools at customer facilities daily to ensure the customer has the specified number of trailers available for loading
- Monitor usage of trailer pools to ensure that trailers are being turned and utilized to the trailer pool expectations.
CUSTOMER SERVICE REPRESENTATIVE
SHAW INDUSTRIES
05.2002 - 07.2004
- Responsible for all residential carpet orders, inventory, pricing, and production issues for 25 West coast customers
- Refer unresolved customer issues to supervisors or designated departments
- Page 3
Education
BACHELOR OF SCIENCE - ORGANIZATIONAL MANAGEMENT
Covenant College
Lookout Mountain, GA05.2005
ASSOCIATE OF SCIENCE - BUSINESS MANAGEMENT
Dalton State College
Dalton, GA05.2003
Skills
- Problem Solving
- Customer Service Management
- Team Leadership
- Cost Reduction
- Customer Relations
- Financial Statement Review
Timeline
DIRECTOR
DEDICATED FLEET OPERATIONS | U.S. XPRESS INC
01.2016 - Current
Director, SOLO OTR Operations
U.S. XPRESS INC.
12.2014 - 01.2016
FLEET OPERATIONS MANAGER
MOHAWK INDUSTRIES
09.2013 - 12.2014
SR. OPERATIONS MANAGER
U.S. XPRESS INC
09.2012 - 09.2013
FLEET OWNER/WEEKEND OPERATIONS MANAGER
U.S. XPRESS INC
03.2008 - 09.2012
LOAD PLANNER | U.S. XPRESS INC
04.2005 - 03.2008
FLEET MANAGER
U.S. XPRESS INC
01.2005 - 04.2005
CUSTOMER SERVICE REPRESENTATIVE
U.S. XPRESS INC
07.2004 - 09.2004
CUSTOMER SERVICE REPRESENTATIVE
SHAW INDUSTRIES
05.2002 - 07.2004
BACHELOR OF SCIENCE - ORGANIZATIONAL MANAGEMENT
Covenant College
ASSOCIATE OF SCIENCE - BUSINESS MANAGEMENT
Dalton State College
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