Summary
Overview
Work History
Education
Certification
Generic

Eric Hopkins

Suisun City,CA

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals. Strategic and industrious Sales Representative offering comprehensive background in building relationships, cultivating partnerships, retaining top accounts and growing profit channels by establishing trust. Disciplined and resourceful professional with expertise in account development and market penetration. Achievements include expanding customer base and bringing in new sales revenue. Excellent customer service, research and conflict resolution skills. Flexible schedule and willingness to travel. Talented Sales Representative with excellent lead generation potential and more than 10 years of experience. Highly effective and knowledgeable in techniques used to close sales opportunities.

Energetic and driven with natural talent for building relationships and closing deals. Possesses strong grasp of sales principles and customer engagement, coupled with proficiency in CRM software and data analysis. Dedicated to driving revenue growth and delivering exceptional client satisfaction.

Sales professional prepared for this role with background in increasing revenue and fostering lasting client relationships. Known for collaborative approach and focus on achieving results, adapting quickly to changing market demands. Proficient in sales strategies and client engagement, valued for reliability and flexibility.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Senior Sales Consultant

First Alarm
03.2024 - 02.2025
  • Coordinated sales presentations tailored specifically for individual clients'' needs and preferences.
  • Provided exceptional customer service, addressing concerns promptly and professionally.
  • Utilized CRM software to track leads, monitor progress, and maintain accurate records of all client interactions.
  • Boosted sales revenue by developing and implementing effective sales strategies.
  • Established strong client relationships for increased customer loyalty and repeat business.
  • Mentored junior sales consultants, providing guidance and support for career growth.
  • Organized and attended industry events, strengthening brand presence within the marketplace.
  • Boosted sales through effective management of [Number] customer accounts and promotion of latest product.

Senior Commercial Account Sales Executive

ADT Security, LLC Now Everon
11.2021 - 03.2024
  • Achieved sales goals and service targets by cultivating and securing new customer relationships
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits
  • Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention
  • Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products
  • Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close
  • Established and maintained positive relationships with vendors to determine product availability and quality
  • Analyzed past sales data and team performance to develop realistic sales goals
  • Developed sales strategy based on research of consumer buying trends and market conditions
  • Created and implemented successful sales campaigns to drive leads and increase sales
  • Directed sales support staff in administrative tasks to help sales reps close deals
  • Constructed business case models and identified credible value-based calculations
  • Advised on capture strategy, solutions and costing and pricing deals
  • Drove projects to completion within tight deadlines across cross-functional teams and through uncertainty
  • Built and used pricing models, market analysis and contract collateral to prove out and pave way for new solutions

Senior Commercial Account Executive

Johnson Controls
02.2018 - 11.2021
  • Constructed business case models and identified credible value-based calculations
  • Advised on capture strategy, solutions and costing and pricing deals
  • Drove projects to completion within tight deadlines across cross-functional teams and through uncertainty
  • Leveraged and deployed B2B pricing tools
  • Built and used pricing models, market analysis and contract collateral to prove out and pave way for new solutions
  • Addressed each customers' needs and wants to recommend suitable product options
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
  • Contacted customers and prospects to generate new business to achieve company growth goals
  • Used consultative sales approach to understand and meet customer needs

Education

Bachelor of Arts - Ethnic/Liberal Studies

Cal State Eastbay
Hayward, CA
09.1993

Associate of Science - Construction Technology

Laney College
Oakland, CA
09.1993

Certification

Certification in Construction Technology

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Eric Hopkins