Eric Horne
Norfolk,VA
Summary
Experienced IT professional with expertise in network virtualization, infrastructure management, and cybersecurity. Proficient in implementing and managing continuous monitoring systems using Nessus and SCAP scans to ensure compliance and optimize performance. Skilled in configuring and troubleshooting network devices, applying Security Technical Implementation Guides (STIGs), and managing POA&M. Strong background in server administration, including WSUS and Cross-Domain Solutions (CDS), as well as patch management and disaster recovery. Adept at collaborating across teams to enhance network security, streamline operations, and support large-scale deployments. Recognized for delivering exceptional customer service and maintaining high system availability.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Systems Administrator/ISSO
NASA Langley Research Center (Amentum)
01.2024 - Current
- Led network virtualization initiatives, significantly reducing physical hardware dependencies, and improving operational efficiency.
- Configured and optimized switches to enhance network performance and ensure seamless data flow across infrastructure.
- Implemented continuous monitoring systems using Nessus and SCAP scans, proactively identifying and resolving network vulnerabilities and issues to ensure compliance, maintain uptime, and optimize performance.
- Applied Security Technical Implementation Guides (STIGs), ensuring that all network devices and offline systems meet DoD security standards and compliance.
- Built and managed multiple WSUS servers, automating and streamlining the patch management process across the organization.
- Collaborated on network security improvements, leveraging best practices and compliance frameworks to harden the network environment.
- Implemented continuous monitoring processes to ensure compliance with security standards, tracked vulnerabilities, and managed Plan of Action and Milestones (POA&M) to address and remediate findings in accordance with organizational risk management frameworks.
SR. PC TECHNICIAN
Lucayan Technology Solutions LLC
06.2023 - 12.2023
- Collaborates with system administrators, network engineers and IT management to ensure projects meet strategic initiatives
- Troubleshoot and resolves complex issues and works with other teams to identify root cause and resolution
- Implementation and administration of infrastructure services like FTP, IIS, DNS, DHCP, and GPOs
- Analyzes user needs for business applications
- Researches alternatives and proposes solutions
- Coordinates hardware and software system installation and ensures specifications are met
- Creates and maintains thorough documentation for all desktop solutions and troubleshooting instructions in the Knowledge base
- Works with hardware and software vendors to verify timely product delivery and ensured that new equipment was installed and ready to operate on schedule
- Analyzes and makes recommendations for hardware and software standardization
SYSTEM ENGINEER II
Paragon Technology Group
07.2022 - 06.2023
- Managed multiple Cross-Domain Solution (CDS) servers to ensure functionality of the systems
- Performed data backups and disaster recovery operations
- Diagnosed and identified appropriate solutions for routine infrastructure problems
- Interacted with clients, team members and outside auditors regarding database continuity
- Monitored functioning of equipment to ensure system operated in conformance with specifications
- Managed domain of 12 servers to ensure system functionality for U.S
- Navy Fleet
- Performed routine network startup and shutdown procedures and maintained control records
- Diagnosed, troubleshooted and resolved hardware, software and other network and system problems
TECHNOLOGY SUPPORT SPECIALIST
Newport News Public Schools
07.2021 - 07.2022
- Keep an accurate inventory of laptops, desktop computers, and peripheral equipment
- Respond and resolve client issues and complaints related to software and hardware efficiently and effectively
- Identify hardware and software issues and exercised effective technical information communication to users in lay- person's terms
- Utilize comprehensive experience in HTTP, DNS, SSH, SNMP, DHCP, SMTP to accomplish targeted goals
- Collaborated on a team that undertook the provisioning and deployment of 20,000+ Chromebooks to students throughout the district
- Maintained 1,000+ Windows computers, Chromebooks and peripherals, including all configuring and monitoring
- Quickly solved 20+ customer issues daily with 95% success utilizing a web-based ticket tracking system
INFORMATION SYSTEMS TECHNICIAN
US Navy
08.2017 - 07.2021
- Respond and resolve client issues and complaints related to software and hardware efficiently and effectively
- Identify hardware and software issues and exercised effective technical information communication to users in lay- person's terms
- Perform exceptionally in basic network troubleshooting of ports and switches
- Utilize comprehensive experience in HTTP, DNS, SSH, SNMP, DHCP, SMTP to accomplish targeted goals
- Directed all facets of 250 workstations and 24 servers during upgrade of ship's network infrastructure; ensuring smooth workflow
- Led the successful installation of Windows 7 & 10 operating systems on over 300 workstations
- Delivered friendly, courteous, and superior customer service following support engagement and problem resolution to achieve highest level of customer satisfaction rate
- Contributed to budget administration of over $100,000 for developmental purposes
Education
Bachelor of Science - CYBER SECURITY
OLD DOMINION UNIVERSITY
Norfolk, VA12.2025
JOURNEYMAN'S COMMUNICATIONS - undefined
IT C SCHOOL
Virginia Beach, VA05.2019
INFORMATION SYSTEMS TECHNICIAN - undefined
IT A SCHOOL
Pensacola, FL03.2018
Skills
- Splunk
- BigFix
- Tenable Nessus
- DISA STIGs
- XACTA
- NIST 80053
- Symantec
- VMWare/Proxmox/Hyper-V
- FortiClient
- GigaTrak(TTS)
- Remedy
- EPolicyOrchestrator
- Windows 7-11
- Windows Server 2008 R2 - 2019 R2
- Windows WSUS
- SQL Server
- RedHat Enterprise Linux
- IT Strategic Planning
- Change and Incident Management
- Risk Management
- Vulnerability Management
- Network & Security Optimization
Certification
CompTIA Security+
CISSP (In progress)
Timeline
Systems Administrator/ISSO
NASA Langley Research Center (Amentum)
01.2024 - Current
SR. PC TECHNICIAN
Lucayan Technology Solutions LLC
06.2023 - 12.2023
SYSTEM ENGINEER II
Paragon Technology Group
07.2022 - 06.2023
TECHNOLOGY SUPPORT SPECIALIST
Newport News Public Schools
07.2021 - 07.2022
INFORMATION SYSTEMS TECHNICIAN
US Navy
08.2017 - 07.2021
JOURNEYMAN'S COMMUNICATIONS - undefined
IT C SCHOOL
INFORMATION SYSTEMS TECHNICIAN - undefined
IT A SCHOOL
CompTIA Security+
CISSP (In progress)
Bachelor of Science - CYBER SECURITY
OLD DOMINION UNIVERSITY
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