Experienced with managing diverse caseloads, ensuring comprehensive support for clients. Utilizes strategic planning and problem-solving to enhance service delivery. Track record of effective collaboration and client advocacy.
Overview
24
24
years of professional experience
Work History
Lead Case Manager
The Joseph Center/Eagles Nest
01.2018 - Current
Admit new Veterans by reviewing records and applications; conducting orientation
Determine Veterans needs by completing intake interview
Handling case assignments, draft service plans, document and review case progress and determine case closure
Help Veterans make informed decisions by acting as their advocate regarding their clinical status and treatment options
Refer Veterans to appropriate referral sources to aid in finding affordable housing
Be available to stand in for Executive Director when unavailable
Coordinate services through Veterans Administration
Arrange appointments with social services, health and governmental agencies in Veterans behalf
Adhere to professional standards as outlined by protocols, rules and regulations
Develop and maintain effective working relations and cooperate with clinical and administrative team throughout the entire case management process
Make informed suggestions in regards to Veterans well-being
Consult with external agencies in order to provide Veterans with support services and resources
Shift Supervisor/Counselor III
Gateway Foundation
01.2006 - 01.2017
Setting goals for performance and deadlines in ways that comply with company’s plans and vision
Organizing workflow and ensuring that employees understand their duties or delegated tasks
Monitoring employee productivity and providing constructive feedback and coaching
Maintains safe and healthy work environment by establishing and enforcing organization standards
Address problems with work quality, issues between employees and other concerns in an effective, timely manner
Conduct performance reviews, motivate team members and create strategies to boost productivity
Meeting with clients to evaluate their health and substance abuse problem
Identifying issues and formulate goals and individualized treatment plans
Teaching clients coping mechanisms
Facilitate group therapy sessions
Maintain client records
Providing updates and progress reports to courts as requested
Case Manager/Counselor
Cornell Interventions
01.2004 - 01.2006
Perform an in-depth mental and/or physical health analysis of the client
Offer counseling to patients in either individual or group settings
Providing updates and progress reports to courts
Maintain the confidentiality, respect the privacy, and preserve the routine and independence of clients as much as possible
Facilitator/Half-Way House
Comprehensive Mental Health
01.2001 - 01.2004
Working in tandem and compliance with the state and county regulations
Collaborating and coordinating with other non-profit and non-governmental organizations
Organizing and conducting preventive efforts for consumption of alcohol, domestic violence and drug abuse
Implementing necessary strategies to curb the practices of substance abuse
Attending seminars, conventions and training sessions for maintaining effective services
Making analysis and reports pertaining to substance abuse