Open To Work
Eric Horton
Journal Star
West Peoria,IL
Work Preference
Job Search Status:
Open to work
Desired start date:
2 weeks notice
Desired Job Title
Newspaper CarrierCustomer Service RepresentativeLaborerLaborerJanitor
Summary
Results-driven professional with a strong background in customer service at Lowe's Home Improvement. Demonstrated problem-solving skills and safety awareness while efficiently managing customer inquiries and complaints. Recognized for enhancing customer satisfaction and maintaining a reliable delivery schedule, showcasing both patience and persistence in high-pressure environments.
Work History
Newspaper Carrier
- Delivered newspapers to designated routes efficiently and on schedule.
- Managed daily inventory of newspapers, ensuring accurate distribution.
- Communicated with customers to address inquiries and resolve issues promptly.
- Maintained organized delivery logs for tracking performance and efficiency.
Customer Service Representative
- Assisted customers with product inquiries and order placement to enhance satisfaction.
- Resolved customer complaints efficiently, ensuring a positive shopping experience.
- Provided knowledgeable guidance on home improvement projects and product selection.
- Collaborated with team members to maintain an organized and stocked sales floor.
Laborer
- Operated machinery for package handling and sorting.
- Followed safety protocols to maintain a secure work environment.
- Assisted in loading and unloading shipments efficiently.
- Collaborated with team members to meet production deadlines.
Laborer
Janitor
- Performed daily cleaning and maintenance of facilities to ensure a safe environment.
- Operated cleaning equipment, including floor scrubbers and vacuums, effectively and safely.
- Maintained inventory of cleaning supplies, ensuring availability for all tasks.
- Assisted in waste disposal and recycling processes to promote environmental sustainability.
Assembler
- Assembled components according to specifications and quality standards.
- Operated hand tools and machinery efficiently during production processes.
- Inspected finished products for defects to ensure quality control.
- Collaborated with team members to meet daily production targets.
Customer Service Representative
- Trained new employees on customer service protocols and operational procedures.
- Implemented process improvements that streamlined checkout procedures for efficiency.
- Monitored inventory levels, assisting in restocking to meet customer demands promptly.
- Conducted follow-ups with customers to ensure resolution of issues and foster loyalty.
Laborer
- Maintained cleanliness and organization of work area.
- Conducted quality checks on outgoing materials to ensure standards.
- Adapted quickly to changing workflows and priorities.
- Supported inventory management by tracking supplies accurately.
Customer Service Representative
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Janitor
- Collaborated with team members to complete large-scale cleaning projects efficiently.
- Conducted routine inspections to identify and report maintenance needs promptly.
- Implemented best practices for safety and cleanliness in accordance with company standards.
- Trained new staff on proper cleaning techniques and equipment usage for optimal performance.
Customer Service Representative
- Delivered newspapers to designated routes efficiently and on schedule.
- Managed daily inventory of newspapers, ensuring accurate distribution.
- Communicated with customers to address inquiries and resolve issues promptly.
- Maintained organized delivery logs for tracking performance and efficiency.
Education
GED
Skills
Punctual and reliable
Problem-solving
Patience and persistence
Safety awareness
Timeline
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Illinois Valley Central High School
GED
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