Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eric Hughes

Orlando,FL

Summary

Reliable and upbeat sales representative successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and sales. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.


Organized and dependable. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

16
16
years of professional experience

Work History

Dealer Support Specialist

STIHL Southeast Inc
01.2019 - Current
  • Conducted battery training with dealership staff and end users
  • Assisted with building and merchandising displays
  • Handled inquiries regarding deliveries, purchase orders and other customer-facing processes.
  • Resolved customer issues and escalated complex issues to manager.
  • Answered and directed phone calls and liaised with customers in person.
  • Kept records of inquiries, complaints and comments.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Recommended complementary purchases to customers, increasing revenue.

Inside Sales Representative

STIHL Southeast Inc
01.2012 - 01.2019
  • Answered customers' questions regarding products, prices, and availability.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Managed friendly and professional customer interactions.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
  • Prepared and submitted reports to keep management informed of sales activities and progress.
  • Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
  • Quoted prices, credit terms and other bid specifications.
  • Built relationships with customers and community to promote long term business growth.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Informed customers of promotions to increase sales productivity and volume.

Warehouse Associate

STIHL Southeast Inc
07.2007 - 01.2013
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Performed inventory control, such as counting, and stocking merchandise.
  • Consistently lifted materials weighing as much as 100 pounds.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Confirmed accuracy, quality and quantity of materials received and listed on BOL.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Operated forklift to safely move and safeguard stock and supplies in warehouse.

Education

High School Diploma -

Chariho High School
Wood River Junction, RI
05.2001

Skills

  • Meeting Sales Goals
  • Customer Needs Assessments
  • Merchandising and Display
  • Available Nights, Weekends and Holidays
  • Excellent Written and Verbal Communication
  • Computer Proficiency and Microsoft Office
  • Customer Relationship Management
  • Engaging with Diverse Customers
  • Adaptable and Flexible
  • Strong Communication and Interpersonal Skills
  • Energy and Physical Stamina
  • Ability to Lift 400 Pounds

Timeline

Dealer Support Specialist

STIHL Southeast Inc
01.2019 - Current

Inside Sales Representative

STIHL Southeast Inc
01.2012 - 01.2019

Warehouse Associate

STIHL Southeast Inc
07.2007 - 01.2013

High School Diploma -

Chariho High School

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Eric Hughes