Eric Hurley
Neptune Beach,FL
Summary
11 years experience in medical manufacturing, sales, and service. In the eld I took over a territory with $189k a year in revenue that I grew to over $700k. I managed inventory, scheduled service visits, coordinated maintenance inspections, maintained multiple types of products, used a CRM software to enter service data. Member of Best Practices and Executive Council committees.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
15
15
years of professional experience
Work History
Machine Operator
PepsiCo
Jacksonville, Florida
08.2022 - Current
- Checked and adjusted filler settings to ensure proper filling of containers.
- Operated the Filler machine in accordance with safety regulations and standard operating procedures.
- Monitored product quality at all stages of the filling process, making necessary adjustments as needed.
- Ensured that all required documents were completed accurately and on time.
- Verified labels on finished products before they were released from the production line.
- Assisted in training new operators on proper use of Filler machines.
- Collaborated with team members on ways to improve efficiency and productivity within the Filling Department.
- Monitored production line for jams, pile-ups or glue not adhering properly.
- Adjusted machine components and pressure to support product processing.
- Discovered and fixed root causes of issues negatively impacting production performance.
Field Service Technician
Stryker Medical
01.2010 - 01.2021
- Face of service to a specified health system or territory
- Increase customer uptime through proactive product and process support and partner with customers to drive a seamless delivery experience
- Drive efficiencies across the business to better the Instruments Field Service Business and Service Delivery
- Proactively collaborates with internal teams/departments to promote a culture of inclusiveness and cooperation
- Responsible to live and exemplify Stryker's Values: Integrity, Accountability, People, and Performance
- Provide effective, proficient, and timely post-sales service, troubleshooting and repairs, product field actions, preventative maintenance, quality control inspections to all customers in direct support of the sales team to ensure optimal customer satisfaction and best-in-class service
- Provide technical and engineering expertise in fault detection and isolation, root cause analysis and complex repair plan development at accounts leveraging customer information and internal technical resources where applicable
- Provide post-sale in-servicing and product-use support on equipment operation and maintenance
- Follow all administrative duties, complete all necessary paperwork and track product support solutions, e.g
- Repair orders, service request forms, product inquiries, Field Actions and part order requisitions in a very accurate and timely manner
- Assist Field Service Manager with development and deployment of the training documentation, SOPs and work instructions for the Field Service team; evaluate existing technical processes and identify deficiencies
- Maintain an accurate inventory of Stryker equipment and parts, verify tool calibration
- Provide advanced subject matter expertise and support to Field Sales Representatives, internal and external customers
- In addition, highlight complex issues via phone, email and on-site, if necessary
- Participate in the resolution of customer complaints and escalated issues
- Work with technical support call center, manufacturing, engineering, project management, inventory, purchasing and management groups when applicable
- Be a leader in personal performance for the field service metrics
- Promote Stryker's business by recognizing opportunities to fulfill additional customer needs and communicating with the appropriate Stryker personnel for follow up
- Other duties as assigned by Manager/Supervisor
- Manage schedule and resources as dictated by customer needs
- Be a problem-solver and drive process improvements in all aspects
- Plan for frequent travel between hospitals in health system and/or territory based on the priority of service requests.
Assembler
Stryker Medical
01.2010 - 01.2013
- Assembles components that may include sub-assemblies, manual components and electrical components and all other related components in order to contribute to completion of a variety of products
- Adheres to safety, quality and quantity standards and follows directions and blueprints to meet product specifications
- Assembles components utilizing appropriate tools, equipment and material in order to meet product specifications
- Strives for operational excellence by promoting a team based, product-focused organization, contributing to continuous improvement, participating in safety and preventative maintenance programs, strives for cost reduction, and commits to on time, complete, and error free shipments
- Installs labels, pads, and other accessories to meet product specifications
- Installs and/or tests hydraulic and electrical components according to blueprints
- Cleans parts as required
- Assembles cartons and containers and prepares products for shipment in accordance with domestic, international and/or customer specifications
- Responsible for set-ups, work preparation, clean up, and quality assurance of own work and work-area
- Accountable for all record-keeping as appropriate and in accordance with Stryker specifications
- Committed to quality by striving for reliability and quality in our products, continuously searching for ways to enhance performance and meeting all training and documentation criteria
- Invests in employee involvement and development by fostering personal growth, being responsible and accountable, being passionate towards the success of the business and treating all with dignity and respect.
Education
Jonesville High School
MI06.2005
Skills
- Maintenance
- Customer service
- Electrical
- Microsoft Office
- Troubleshooting
- Excel
- Sales
- Customer care
- Organizational skills
- Scheduling
- Willingness to learn
- Communication
- Team player
- Dependable
- Safety Compliance
- Equipment Operation
- Basic Math
- Regulatory Compliance
- Equipment monitoring
- Manufacturing
- Production Monitoring
- Production Equipment Experience
Awards
- 2013 Associate Of The Year
- 2019 Excellence Award Winner
- PepsiCo Way Champion
Timeline
Machine Operator
PepsiCo
08.2022 - Current
Field Service Technician
Stryker Medical
01.2010 - 01.2021
Assembler
Stryker Medical
01.2010 - 01.2013
Jonesville High School
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