Eric Hylen
Cape Coral,FL
Summary
Experienced Security Management and Investigations professional with over 12 years managing physical security across 50+ critical infrastructure sites and federal investigations from start to finish. Demonstrates expertise in site assessments, security guard management, and surveillance systems. Works collaboratively with safety personnel, law enforcement, and leadership to enhance security measures and foster organizational resilience.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Security Manager
MTA Metro-North Railroad
12.2022 - 05.2025
- Oversaw security operations at 50 stations, rail yards, and maintenance facilities across two states.
- Developed and enforced security policies in collaboration with senior management, ensuring consistent security standards across all locations.
- Conducted 60-70 annual security and risk assessments, documenting findings to guide departmental resolutions.
- Managed 15-18 contracted security guards, enforcing post orders and delivering performance feedback to enhance security operations.
- Investigated security incidents using video footage, access control data, and employee interviews.
- Retrieved video footage for investigations, achieving a 90% retrieval rate within two business days.
- Performed monthly tests on CCTV camera systems and documented performance.
- Reviewed vendor billing invoices to ensure accuracy of labor hours against operational coverage.
Special Agent / Criminal Investigator
U.S. Department of the Treasury, Office of Inspector General
04.2020 - 12.2022
- Investigated bank fraud, wire fraud, misuse of government funds during COVID-19 pandemic, and employee misconduct at U.S. Department of the Treasury, contributing to accountability and compliance.
- Prepared investigation reports and presented findings to senior leaders and legal staff, facilitating informed decision-making and legal actions.
- Performed interviews and interrogations of subjects to ascertain responsibility.
- Conducted in-depth interviews with complainants and witnesses to clarify the nature of allegations.
- Maintained 24/7 availability during assigned duty weeks, ensuring prompt response to urgent matters.
Special Agent / Criminal Investigator
U.S. Postal Service, Office of Inspector General
06.2013 - 04.2020
- Chosen in 2016 for a team investigating complex contract fraud, public corruption, and antitrust issues, contributing to high-stakes investigations.
- Led investigations into mail theft, employee misconduct, and policy violations by U.S. Postal Service employees.
- Conducted interviews with victims, witnesses, and employees to gather crucial evidence.
- Collaborated with human resources, labor relations, and legal departments to ensure thorough investigation processes and compliance.
- Prepared comprehensive reports and presented findings to senior leadership, HR, internal legal staff, and prosecutors, facilitating informed decision-making.
- Maintained 24/7 availability during duty weeks and traveled extensively for investigations.
Education
Master of Science - National Security and Public Safety Studies
University of New Haven
West Haven, CTBachelor of Arts - Sociology and Criminal Justice
University of Connecticut
Storrs, CTSkills
- Security operations
- Threat monitoring
- Criminal investigations
- Report writing
- Subject and witness interviews
- Contractor oversight
- Stakeholder engagement
Certification
- Federal Emergency Management Agency, Emergency Management Institute, Independent Study Courses covering aspects of the Incident Command System (ICS), National Incident Management System (NIMS), National Response Framework (IS-100, 100.LE, 100.LEb, 200, 200.b, 546.a, 700, 700.a, 700.b, 800.a, 800.b, 800.d, 813)
- American Heart Association, Heartsaver First Aid CPR AED
Timeline
Security Manager
MTA Metro-North Railroad
12.2022 - 05.2025
Special Agent / Criminal Investigator
U.S. Department of the Treasury, Office of Inspector General
04.2020 - 12.2022
Special Agent / Criminal Investigator
U.S. Postal Service, Office of Inspector General
06.2013 - 04.2020
Master of Science - National Security and Public Safety Studies
University of New Haven
Bachelor of Arts - Sociology and Criminal Justice
University of Connecticut