Summary
Overview
Work History
Education
Skills
Timeline
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Eric Ingram

Arlington

Summary

Proven multitasker and team collaborator, I excelled at CPK by enhancing guest experiences and streamlining service operations. My expertise in hospitality service and safe food handling, coupled with a strong work ethic, led to significant improvements in customer satisfaction and team efficiency. Skilled in guest engagement and food safety practices, I consistently uphold high cleanliness standards.

Overview

35
35
years of professional experience

Work History

Server/ Linecook

CPK
04.2019 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Shift Manager

McDonald’s
08.1999 - 04.2019
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Line Cook

RJ’s Steak House
05.1990 - 08.1999
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
  • Prepared and cooked full course meals based on restaurant recipes and specifications.
  • Plated and presented all dishes to match established restaurant standards.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.

Education

Associate Of Business Administration - Business Administration And Management

Strayer University
Alexandria, VA

Skills

  • Strong work ethic
  • Guest engagement
  • Hospitality service expertise
  • Cleanliness standards
  • Safe food handling
  • Menu memorization
  • Team collaboration
  • Food safety practices

Timeline

Server/ Linecook

CPK
04.2019 - Current

Shift Manager

McDonald’s
08.1999 - 04.2019

Line Cook

RJ’s Steak House
05.1990 - 08.1999

Associate Of Business Administration - Business Administration And Management

Strayer University

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Eric Ingram