Eric Isaacs
Florence,KY
Summary
Five-year military veteran who earned numerous commendations and awards for superior performance in academic, tactical and technical capacities.
Experienced with strategic planning and project management. Utilizes leadership skills to drive team performance and operational excellence. Track record of delivering high-impact results through innovative problem-solving and effective communication.
Overview
11
11
years of professional experience
Work History
Director
Jani-King of Cincinnati
03.2024 - Current
- Developed high-performing teams & franchisees by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Streamlined franchise sales process to improve lead generation and conversion rates.
- Increased B2B sales by cultivating strong relationships with key decision-makers and stakeholders.
- Increased B2B sales by developing and implementing targeted marketing strategies.
- Delivered sales presentations that showcased the value of company products and services, securing new business deals.
- Increased overall success rate of negotiations by consistently identifying key leverage points within each deal.
VP of Operations
Edora Logistics Inc
03.2020 - 03.2024
- Overlook 7 divisions between two companies to ensure the most effective steps are being utilized to guarantee success with day to day operations.
- Managed on-site evaluations, internal audits, and customer surveys.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
- Managed practical action plans to respond to audit discoveries and compliance violations.
- Assisted established management staff with operational oversight, business development and process improvement strategies.
- Liaised with customers, management and compliance to better understand customer needs and recommend appropriate solutions.
- Evaluated existing workflows to identify inefficiencies and propose innovative solutions that enhance productivity across the organization.
- Cultivated strong vendor relationships, enabling effective negotiation on pricing and terms for better cost control.
Operations Manager
Delivery Force LLC
07.2019 - 03.2020
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Addressed driver communications and provided required data to drivers.
- Recruited, trained and assessed 15-20 drivers and qualifications of each as per driving laws.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Provided management with feedback regarding employee performance and training needs.
- Audited team performance and compliance with Delivery Force and Amazon standards.
Manager
Fedex Ground
04.2017 - 07.2019
- Directed logistics operations, including shipping and receiving of a wide range of products daily.
- Handled employee conflicts in the most efficient manner and while following all company procedures.
- Built and cultivated a lasting rapport with employees, peers, upper management and outside vendors.
- Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
- Conducted research to address shipping errors and packaging mistakes.
- Led a value-added customer service team that consistently over-delivered on customer expectations.
Military Police
Kentucky National Guard
10.2013 - 10.2018
- Directed logistical training procedures in accordance with military regulations.
- Performed as a fire team member during situational training exercises and all infantry dismounted battle drills.
- Maintained an accurate inventory of all assigned equipment.
- Coordinated integration of company weapons systems into those of adjacent platoons.
- Supervised teams in support of security and installation law and order operations.
Service Manager
Kerry Hyundai
05.2015 - 02.2017
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
- Answered customer questions about services and explained the charges that were involved.
- Suggested add-on services that would be helpful to customers and improve the bottom line.
Education
High School Diploma -
Lloyd Memorial High School
Erlanger, KY2014
Skills
- Exceptional time management skills
- Strategic planning
- Relationship building
- Sales and marketing
- Verbal and written communication
- Customer service
- Decision-making
- Strong client relations
- Active listening skills
- Skilled problem solver
- Sales presentations
- Team motivation and leadership
Contact
Florence, KY 41042
Education
Erlanger, KY
Timeline
Director
Jani-King of Cincinnati
03.2024 - Current
VP of Operations
Edora Logistics Inc
03.2020 - 03.2024
Operations Manager
Delivery Force LLC
07.2019 - 03.2020
Manager
Fedex Ground
04.2017 - 07.2019
Service Manager
Kerry Hyundai
05.2015 - 02.2017
Military Police
Kentucky National Guard
10.2013 - 10.2018
High School Diploma -
Lloyd Memorial High School
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