Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Eric Iturralde

Riverside,CA

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Forward-thinking. Manager, Assistant manager, Shift lead, and Team member with proven history of leadership, planning and problem solving. Adept collaboration to accomplish demanding objectives, motivate staff and organize resources. Systematic understanding of maintaining coverage for all operational needs. My hobbies involve being around cars, I am a very Happy and energetic person.

Overview

2
2
years of professional experience

Work History

Commercial Driver

AutoZone
Riverside, CA
03.2023 - Current
  • Delivered customer orders to homes and places of business within established time frames.
  • Logged driving hours and fuel usage data on time to keep reports current.
  • Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
  • Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
  • Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
  • Completed transfers at hubs and final destinations to keep routes on schedule.
  • Provided top product shipment delivery quality control, eliminating downtime and maximizing revenue.
  • Inspected truck for defects and safe operating condition before, during and after trips.
  • Maintained safe driving habits to protect property and general public on roadways.
  • Observed driving regulations and safety procedures, maintaining excellent safe driving record.
  • Obtained signatures needed to complete and process paperwork.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.

Assistant General Manager

Sky Zone Trampoline Park
Riverside, CA
10.2021 - 03.2023
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Organized schedules, workflows and shift coverage to meet expected business demands. Along with making sure team members get there breaks.
  • Completed inventory audits to identify losses and project demand.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
  • Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Worked closely with customers to understand needs and resolve diverse issues.
  • Maintained current understanding of company offerings to better serve customers and team members.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Assisted in store opening by setting up office space, computers and cash registers.
  • Managed and motivated Numerous employees.
  • Managed new hire trainings and onboarding to keep Several department employees aware of company policies and procedures.
  • Resolved escalated customer concerns smoothly and with utmost professionalism to protect business reputation.
  • Worked closely with store manager to maintain day-to-day operations.
  • Keeping Guests safe while helping them have a great & fun experience.
  • Making sure my team was alert at all times for the safety of the guests.
  • Manage team members who are elders & members who are on the spectrum.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Entered time and attendance logs in preparation for payroll.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Enhanced team engagement and performance with daily updates and informational meetings.

Education

High School Diploma -

Arlington High School
Riverside, CA
05.2021

Some College (No Degree) - Business

Riverside City College
Riverside, CA

Skills

  • Sales Monitoring
  • Product and Service Knowledge
  • Recruitment and Hiring
  • Team Building
  • Complex Problem Solving
  • Work Planning and Prioritization
  • Teamwork and Collaboration
  • Staff Training
  • Team Leadership
  • Employee Development
  • Hiring and Training
  • Orientating and Training
  • Time Management
  • Customer Relations
  • Scheduling and Coordinating
  • Documentation and Reporting
  • Onboarding and Orientation
  • Training and Development
  • Problem Resolution
  • Goal Setting
  • Verbal and Written Communication
  • Administration and Reporting
  • Managing Operations and Efficiency
  • Staff Training and Development
  • Employee Coaching and Motivation
  • Issue and Conflict Resolution
  • Decision Making
  • Customer Service

Languages

English
Native/ Bilingual
Spanish
Full Professional

Timeline

Commercial Driver

AutoZone
03.2023 - Current

Assistant General Manager

Sky Zone Trampoline Park
10.2021 - 03.2023

High School Diploma -

Arlington High School

Some College (No Degree) - Business

Riverside City College

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Eric Iturralde