Eric Ivory Jr
Vienna,GA
Summary
Results-driven technician experienced in diagnosing and resolving equipment issues. Proven ability to enhance operational efficiency through collaboration with engineering teams and training junior staff on safety and maintenance procedures.
Overview
7
7
years of professional experience
Work History
Technician
Almond Pump
Vienna, GA
01.2020 - Current
- Operated and maintained various pumping systems to ensure optimal performance and reliability.
- Conducted regular inspections and troubleshooting of equipment to identify and resolve issues promptly.
- Collaborated with engineering teams to implement system improvements and enhance operational efficiency.
- Trained junior technicians on safety protocols, equipment handling, and maintenance procedures.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Conducted detailed diagnostics to identify issues, leading to decrease in system downtimes.
Customer Service Cashier
Popeyes
Vienna, GA
10.2019 - 03.2023
- Managed cash register operations, ensuring accurate transactions and customer satisfaction.
- Assisted customers with menu selections and provided information on promotions.
- Processed payments efficiently, maintaining a balanced cash drawer at all times.
- Trained new staff on cash handling procedures and customer service techniques.
- Maintained cleanliness and organization of work area to comply with health standards and regulations.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Cook
Popeyes Chicken
Vienna, GA
10.2019 - 03.2023
- Prepared high-quality chicken dishes following established recipes and safety guidelines.
- Operated fryers, grills, and other kitchen equipment efficiently to meet customer demand.
- Trained new staff on food preparation techniques and safety protocols to ensure consistency.
- Collaborated with team members to maintain cleanliness and organization in the kitchen area.
- Monitored cooking times and temperatures to guarantee product quality and safety standards.
- Managed inventory levels of ingredients, minimizing waste while ensuring stock availability.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Education
Criminal Justice
University of North Carolina At Pembroke
Pembroke, NC12-2026
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
Timeline
Technician
Almond Pump
01.2020 - Current
Customer Service Cashier
Popeyes
10.2019 - 03.2023
Cook
Popeyes Chicken
10.2019 - 03.2023
Criminal Justice
University of North Carolina At Pembroke