Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certifications Training
Boards Associations
Awards
Affiliations
Certification
Timeline
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Eric Jackson

Frisco,TX

Summary

Senior corporate, law enforcement executive and global Cyber security leader with 26+ years of experience developing, implementing, and managing converged physical and cyber infrastructure security strategies and programs to reduce risk while protecting employees, technologies, and facilities. Deep understanding and awareness of global threats and impact to businesses operating in developed and emerging markets. Focused on both proactive and reactive threat responses to protect critical business knowledge and provide increased resiliency for critical infrastructure and key resources. Expertise in developing national and international partnerships, managing investigations, crisis and emergency management, incident response and information technology operations.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Global Head of Security Resilience

Silicon Valley Bank (SVB)
04.2022 - 08.2023
  • Provide global strategic leadership over the Physical Security (50 global facilities and 8,000 personnel), Business Continuity Management, Incident Management and Incident Management Response Team, Crisis Management, and Health and Safety functions for SVB Bank, and its subsidiary holdings, with an enterprise value of $209B.
  • Developed and executed comprehensive emergency response plans, ensuring swift action during crises.
  • Managed a team of security personnel, providing training and development opportunities to ensure their consistent growth and effectiveness.
  • Established an incident reporting system that streamlined information gathering processes during critical events or emergencies.
  • Researched, reviewed and recommended equipment, materials and supplies to prepare and maintain security expenses within approved budget.
  • Established measures, metrics, thresholds and targets to drive performance in alignment with security and other business strategies.

Senior Vice President, Chief Security Officer and Risk Mitigation Executive

TBK Bank
03.2019 - 04.2022
  • Oversee security functions for TBK Bank and its subsidiaries with an enterprise value of $5B. • First Chief Security Officer and Risk Mitigation Executive for TBK Bank, and its subsidiaries.
  • Developed a security footprint to prevent enterprise-wide fraud and developed executive and personnel protection strategies, including the development of the Field Security Specialist position for executive and personnel protection.
  • Developed new and innovative policies and procedures for enterprise-wide security practices to identify, prevent and mitigate loss from fraud and Cyber related risks.
  • Enhanced company performance by implementing new strategies and streamlining operations.
  • Strengthened relationships with key stakeholders, fostering trust and collaboration across the organization.
  • Championed innovation by encouraging cross-functional teams to pursue creative solutions to complex challenges.
  • Developed measurement tools, dashboards and reports to track metrics on adoption and effectiveness of initiatives.

Special Agent in Charge (SAC)

Federal Bureau of Investigation (FBI)
03.2017 - 03.2019
  • Provided strategic and operational oversight of the Dallas field office encompassing 125K square miles of territory and 137 counties with a total population of 10.5M.
  • Managed 11 direct reports and manage a staff of 700 employees, ando Oversaw enforcement of 385 federal laws and security of local, state, and federal critical infrastructure.
  • Charged with managing a $1.5M annual budget, providing for the safety, physical security, and insider threat prevention, access control and information security for over 20+ separate sites throughout the State of Texas.
  • Developed partnerships that contributed to the timely and effective exchange of security and intelligence information between the federal, state, and local governments and the private sector.
  • Enhanced operational efficiency by streamlining processes and implementing new strategies in investigations.
  • Fostered professional relationships with key stakeholders to facilitate information sharing and improve inter-agency collaboration.
  • Oversaw financial management for the office, ensuring responsible budget allocation while meeting operational needs.
  • Promoted a positive work environment by emphasizing teamwork, open communication, and mutual respect among agents.
  • Maintained strict adherence to ethical standards within the office, reinforcing transparency and accountability among staff members.

Special Agent in Charge (SAC)

Federal Bureau of Investigation (FBI)
02.2015 - 02.2017
  • Served as the Special Agent in Charge of the Kansas City Division which encompassed the entire state of Kansas and the Western District of Missouri
  • Managed a staff of 7 direct report and a staff of 300+ employees.
  • Charged with managing a $1.2M annual budget and for enforcement of federal laws, and security of state and federal critical infrastructure.
  • Charged with providing for the safety and physical security, access control and information security for over 15+ separate facilities throughout Kansas and Missouri
  • Collaborated and enhanced strategic partnerships internally and externally with private sector partners, law enforcement and other government agencies.
  • Enhanced team efficiency by streamlining communication channels and implementing operational protocols.
  • Enhanced operational efficiency by streamlining processes and implementing new strategies in investigations.
  • Spearheaded major initiatives targeting organized crime groups, resulting in significant disruption of their operations and networks.
  • Evaluated performance metrics regularly, guiding agents towards continuous improvement in their roles as investigators and communicators.
  • Leveraged media relations expertise to maintain a strong public image for the office, ensuring accurate reporting and positive community engagement.

Deputy Assistant Director/Chief Operational Support

Federal Bureau of Investigation (FBI)
02.2013 - 02.2015
  • Led and mentored a team of 9 direct reports and managed a staff of 100+ employees.
  • Managed a $50M+ budget and negotiated contracts that led to mutually beneficial agreements between the organization and its stakeholders.
  • Directed the FBI's Cyber policy development, contracting program, congressional outreach to HPSCI and SSCI and reviewed proposed legislation for policy, operational and fiscal impact to division, agency and industry.
  • White House liaison with the National Security Council and the staffing of the FBI's global cyber assets.
  • Facilitated the design, development, and budget business model for new FBI Cyber facilities along with the risk management policies to safeguard their operation.
  • Led the educational, intelligence and public sector outreach programs for the FBI's Cyber Division.
  • Worked with highly specialized FBI Cyber personnel who provided strategic, operational, intelligence and investigative support to the FBI, U.S. intelligence community, U.S. military and international law enforcement and intelligence partners.
  • Developed and implemented various emergency operational policies and procedures providing guidance in support of the FBI's and U.S. government's role in natural disaster, technological and national security response issues.
  • Business Continuity development and planning through continuity plans incorporating recovery schedules for various contingency plans, including facility, personnel, and IT recovery, updated and audited continuity plans and documentation.
  • Enhanced operational efficiency by streamlining processes and implementing new systems.

Supervisory Special Agent

Federal Bureau of Investigation (FBI)
01.1997 - 01.2013
  • Served in progressively increasing areas of responsibility in multiple locations including Tampa, FL, Washington, DC, Memphis, TN, and Kansas City, MO.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed intelligence networks, effectively gathering crucial information to support ongoing cases.
  • Facilitated inter-agency cooperation for efficient resource allocation and optimized investigative outcomes.
  • Implemented innovative surveillance techniques, resulting in the timely identification of criminal activities.
  • Trained junior agents in specialized skills, fostering professional growth and increased work quality.
  • Prepared comprehensive reports, ensuring accurate documentation of investigative findings and legal compliance.
  • Negotiated high-risk situations with strategic conflict resolution tactics, minimizing potential harm to involved parties.
  • Delivered expert testimony in court proceedings, presenting reliable evidence leading to successful prosecutions.

Education

Bachelor of Arts - Business Management

Dallas Baptist University
Dallas, TX
01.1994

Master of Arts - Counseling Psychology

Amberton University
Garland, TX
01.1997

The Program on Terrorism and Security Studies (PTSS)

George C. Marshall European Center For Security Studies
Evanston, IL
05.2010

The Program on Terrorism and Security Studies (PTSS)

George C. Marshall European Center For Security Studies
Garmisch Partenkirchen, Germany
07.2007

Skills

    • Global Cyber and Non-Cyber Incident Management and Response
    • Threat Analysis and Mitigation
    • Global Physical Security Expert
      • Risk-Based Management: Identified, assessed, and neutralized risks associated with IT/Cyber platforms, personnel, facilities, information, data, and critical infrastructure protection
      • Integrity and Compliance: Managed compliance and security audits for financial, budgetary, operational and policy compliance
      • Budget Planning and Forecasting

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved Result through effectively helping with Task.
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  • Documented and resolved Issue which led to Results.
  • Supervised team of Number staff members.
  • Achieved Result by completing Task with accuracy and efficiency.
  • Collaborated with team of Number in the development of Project name.

Certifications Training

  • Held Top Secret/SCI Clearance with polygraph and able to reacquire clearance.
  • FBI Executive Development Institute
  • Certified Integrity Compliance Officer
  • Certified FBI Hostage Negotiator (national and international kidnapping)
  • Certified Crisis Management Officer
  • Insider Threat Certified
  • IADLEST Certified Dignitary and Executive Protection
  • Leading Strategic Change, Northwestern University, Kellogg School of Business
  • Equal Opportunity Employment Counselor/Investigation
  • Anti-Defamation League Advanced Training, Terrorist and Extremist Threats

Boards Associations

  • North Texas Crime Commission Board Member
  • One Community USA, Board Member
  • Force Metrics, Advisory Board Member
  • Former InfraGard Board of Director member and current member
  • Member of the American Society for Industrial Security
  • Member of National Organization of Black Law Enforcement Executives

Awards

2017 Dallas Baptist University Distinguished Alumni of the Year

PTSS President’s Award for building international partnerships

United States Navy's Naval Achievement Medal

Affiliations

  • Former InfraGard Board of Director member and current Member
  • American Society for Industrial Security (ASIS)
  • Member of National Organization of Black Law Enforcement Executives (NOBLE)
  • Society of Former Special Agents of the FBI

Certification

  • Held Top Secret/SCI Clearance with polygraph and able to reacquire clearance.
  • IADLEST Certified Dignitary and Executive Protection
  • FBI Executive Development Institute
  • Certified Integrity Compliance Officer
  • Certified FBI Hostage Negotiator (national and international kidnapping)
  • Certified Crisis Management Officer
  • Insider Threat Certified
  • Leading Strategic Change, Northwestern University, Kellogg School of Business
  • Equal Opportunity Employment Counselor/Investigation
  • Anti-Defamation League Advanced Training, Terrorist and Extremist Threats

Timeline

Global Head of Security Resilience

Silicon Valley Bank (SVB)
04.2022 - 08.2023

Senior Vice President, Chief Security Officer and Risk Mitigation Executive

TBK Bank
03.2019 - 04.2022

Special Agent in Charge (SAC)

Federal Bureau of Investigation (FBI)
03.2017 - 03.2019

Special Agent in Charge (SAC)

Federal Bureau of Investigation (FBI)
02.2015 - 02.2017

Deputy Assistant Director/Chief Operational Support

Federal Bureau of Investigation (FBI)
02.2013 - 02.2015

Supervisory Special Agent

Federal Bureau of Investigation (FBI)
01.1997 - 01.2013

Bachelor of Arts - Business Management

Dallas Baptist University

Master of Arts - Counseling Psychology

Amberton University

The Program on Terrorism and Security Studies (PTSS)

George C. Marshall European Center For Security Studies

The Program on Terrorism and Security Studies (PTSS)

George C. Marshall European Center For Security Studies

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Eric Jackson