Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Eric Jackson

Tonawanda,NY

Summary

Caring Developmental Assistant 1 supports clinical teams in implementing care plans. Excellent time management, team collaboration and program development skills.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Developmental Assistant 1

WNYDDSO
West Seneca, NY
05.2012 - Current
  • Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Advocated for disabled individuals to foster communication and self-expression and achieve goals.
  • Developed relationships with families of those receiving services to ensure continuity of care.
  • Contributed to case reviews of client status and progress.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Collaborated with other staff members to develop individualized service plans for each participant.
  • Monitored clients' activity levels and helped prevent sedentary behavior.
  • Tracked and reported clients' progress based on observations and conversations.
  • Provided guidance and support to ensure safety of individuals served.
  • Monitored health and well-being of clients and reported significant health changes.
  • Maintained detailed records of services performed on clients.
  • Partnered with registered nurses and physiotherapists to provide care to patients.
  • Followed care plan and directions to administer medications.
  • Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Encouraged and reassured clients throughout transitions to facilitate smooth discharge.

Security Officer

Allied Universal Security Services
Buffalo, NY
09.2011 - 06.2012
  • Warned violators of rule infractions and escorted unauthorized persons off premises.
  • Investigated all reported incidents of theft or vandalism on premises.
  • Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
  • Enforced security regulations and escorted non-compliant individuals to private areas for processing.
  • Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
  • Protected entrances by scanning individuals and bags via manual checks or x-ray machinery.
  • Adhered to daily patrol schedules to support consistent security presence throughout property.
  • Completed incident reports to record security or loss prevention incidents.
  • Monitored surveillance cameras and responded to suspicious activity.
  • Provided assistance to other departments as needed such as deliveries from vendors or contractors.
  • Adhered to post orders while maintaining a visible presence around the property.
  • Enforced access control measures in accordance with established procedures.

Maintenance Technician

Diamond Moving And Storage
Buffalo, NY
02.2008 - 09.2011
  • Calibrated instruments used in testing processes to ensure accuracy of results.
  • Disassembled appliances to diagnose problems and facilitate repairs.
  • Replaced wall sockets, ran lines and completed basic carpentry to finish installations.
  • Cleaned work areas to maintain a safe environment free from debris or hazardous materials.
  • Dismantled machines, equipment, or devices to access and remove defective parts.
  • Worked closely with engineering team to develop innovative solutions for existing problems.
  • Aligned and balanced new equipment after installation.
  • Assembled, installed or repaired electrical or electronic components and pipe systems.
  • Recorded type and cost of maintenance or repair work.
  • Implemented troubleshooting techniques to resolve issue.

Security Officer

US Security Assocites
Buffalo, NY
01.2006 - 02.2008
  • Warned violators of rule infractions and escorted unauthorized persons off premises.
  • Investigated all reported incidents of theft or vandalism on premises.
  • Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
  • Searched individuals and baggage for weapons and other prohibited items.
  • Enforced security regulations and escorted non-compliant individuals to private areas for processing.
  • Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
  • Adhered to daily patrol schedules to support consistent security presence throughout property.
  • Completed incident reports to record security or loss prevention incidents.
  • Monitored surveillance cameras and responded to suspicious activity.
  • Provided assistance to other departments as needed such as deliveries from vendors or contractors.
  • Adhered to post orders while maintaining a visible presence around the property.
  • Enforced access control measures in accordance with established procedures.
  • Deterred criminal activity, vandalism and general misconduct by providing expert and highly visible security presence at [Type] facilities.

Store Manager

Blockbuster Video Store
Buffalo, NY
06.2002 - 01.2006
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Established customer service standards and monitored staff compliance.
  • Recruited, trained and supervised new employees.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Formed and sustained strategic relationships with clients.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Planned special promotions or discounts based on market trends.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.

Teacher Aide

Buffalo Board Of Education
Buffalo, NY
08.2000 - 06.2002
  • Helped students master assignments and reinforced learning concepts presented by teachers.
  • Distributed textbooks, workbooks, papers and pencils to students.
  • Encouraged positive social behaviors among students through role modeling and conflict resolution techniques.
  • Set up and assisted with audiovisual equipment operation.
  • Provided feedback on completed assignments or tests related to specific subject matter.
  • Created visual aids such as bulletin boards or displays to enhance the learning environment.
  • Observed student performance in order to assess progress towards academic goals.
  • Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts.
  • Laminated teaching materials to increase durability under repeated use.
  • Provided individualized and small group support to reinforce classroom topics and promote student learning.

Cashier/Stocker

Quality Markets
Buffalo, NY
09.1998 - 08.2000
  • Processed customer payments quickly and returned exact change and receipts.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Performed other duties as assigned by management.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Learned roles of other departments to provide coverage and keep store operational.

Infantryman

United States Army
Fort Benning, GA
10.1995 - 02.1998
  • Led diverse training simulations to prepare teams for combat and emergency situations.
  • Conducted ground reconnaissance and reported to leadership for strategic planning.
  • Utilized radio communication devices to coordinate movement of troops within an area of operation.
  • Conducted risk assessments prior to engaging enemy forces or entering dangerous areas.
  • Monitored the performance of subordinates in order to improve effectiveness as a team.
  • Submitted work orders for malfunctioning vehicles and inspected each one upon service completion.
  • Facilitated conflict-resolution by implementing protocols and investigating issues through resolution.
  • Performed first-line medical aid when needed for injured personnel.
  • Used active listening and effective communication to alleviate issues between personnel members.
  • Patrolled restricted areas and authorized access for permitted personnel.
  • Oversaw realistic training and military education planning and administration.
  • Applied critical thinking and analysis skills to evaluate intelligence data and other variables to plan course of action.
  • Advised platoon leaders on tactical matters related to their area of operation.
  • Maintained accountability of personnel and equipment during operations.

Education

High School Diploma -

Lafayette High School
Buffalo, NY
06-1995

Skills

  • Behavioral Support
  • Progress Monitoring
  • Transition Planning
  • Instructional Strategies
  • Behavior Modification
  • Implementing Client Care Plans
  • Collaboration and Teamwork
  • Attention to Detail
  • Maintaining Client Records
  • Relationship Building
  • Issue Reporting
  • Behavioral Management Planning
  • Case Management
  • Money Management Assistance
  • Crisis Intervention
  • Document Management
  • Applied Behavior Analysis

Certification

  • CPR Certified
  • Promote Certified

Timeline

Developmental Assistant 1

WNYDDSO
05.2012 - Current

Security Officer

Allied Universal Security Services
09.2011 - 06.2012

Maintenance Technician

Diamond Moving And Storage
02.2008 - 09.2011

Security Officer

US Security Assocites
01.2006 - 02.2008

Store Manager

Blockbuster Video Store
06.2002 - 01.2006

Teacher Aide

Buffalo Board Of Education
08.2000 - 06.2002

Cashier/Stocker

Quality Markets
09.1998 - 08.2000

Infantryman

United States Army
10.1995 - 02.1998

High School Diploma -

Lafayette High School

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Eric Jackson