Eric Jackson
Summary
Proven track record in enhancing customer satisfaction and sales at Ponysaurus Brewing Company, leveraging strong multitasking and customer service skills. Increased profits through innovative cocktail development and strategic upselling. Excelled in creating a welcoming atmosphere, fostering team collaboration, and efficiently resolving issues, contributing to a loyal customer base and a positive work environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Bartender
Ponysaurus Brewing Company
04.2024 - 06.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Cart Attendant
Lonnie Poole Golf Course
09.2021 - 11.2023
- Ensured timely availability of carts for customers by promptly preparing and staging them prior to tee times.
- Prepared golf carts daily by stocking pencils, tees, scorecards, and towels.
- Contributed to a positive atmosphere by fostering friendly interactions between staff and guests.
- Assisted golf club members by carrying clubs from range to cart and setting stations with required balls.
- Resolved guest concerns in a timely manner by addressing issues with professionalism and courtesy.
- Enhanced course efficiency by maintaining clean, organized, and fully-stocked golf cart stations.
- Supported clubhouse operations when needed, contributing positively to the overall guest experience.
Assistant Store Manager
Firebreathers Smoke Shop
04.2023 - 10.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Bartender
Country Club Of Lake City
01.2023 - 10.2023
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Participated in promotional events, representing the establishment positively while showcasing signature cocktails.
- Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Education
No Degree - Business Administration And Management
Newberry College
Newberry, SCHigh School Diploma -
Holly Springs High School
Holly Springs, MS06.2020
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Patience and Tolerance
- Clear and effective communication
- Team player attitude
- Outgoing Personality
- Engaging personality
- Complex Problem-Solving
- Payment Processing
- Fast Learner
- Honest and Dependable
- Hospitality and Guest Service
- Issue Resolution
- ABC standard
Timeline
Bartender
Ponysaurus Brewing Company
04.2024 - 06.2024
Assistant Store Manager
Firebreathers Smoke Shop
04.2023 - 10.2023
Bartender
Country Club Of Lake City
01.2023 - 10.2023
Cart Attendant
Lonnie Poole Golf Course
09.2021 - 11.2023
No Degree - Business Administration And Management
Newberry College
High School Diploma -
Holly Springs High School
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